Renew

Renew
Renewal

Use the ICompGS tool delivered with Acronis Group Server

"Renew date" shows the date when an Acronis Agent has contacted Acronis License Server to check license assignment

Symptoms

  1. You use on-premise installation of Acronis Backup 12.5
  2. You register maintenance renewal under your Acronis Account, then you synchronize licenses with account using Sync button under Settings > Licenses in backup management console.
  3. After successful synchronization, the new maintenance expiration date does not appear in the console, you see old date or Expired.

Cause

Introduction

This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2020.

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on the red X or || icon to see details, one of the following messages is shown:

How to purchase or upgrade Acronis Online Backup subscription