Renew

Renew
Renewal

Use the ICompGS tool delivered with Acronis Group Server

"Renew date" shows the date when an Acronis Agent has contacted Acronis License Server to check license assignment

Introduction

This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2020.

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on the red X or || icon to see details, one of the following messages is shown:

Introduction

The quota of protected machines/resources can be increased by purchasing additional Acronis Cyber Backup subscriptions. After registering the license, make a choice to either increase quotas or extend the subscription.

Note that subscription period starts from the purchase date of the subscription license.

Solution

Do the following to increase your Acronis Backup subscription quota:

Symptoms

  1. You use on-premises installation of Acronis Cyber Backup 12.5
  2. You register maintenance renewal under your Acronis Account, then you synchronize licenses with account using Sync button under Settings > Licenses in backup management console.
  3. After successful synchronization, the new maintenance expiration date does not appear in the console, you see old date or Expired.

Cause