The most probable cause is that a previous attempt of remote installation was interrupted
Desktop Authority Remote Management Console hangs when there is Acronis Backup Software installed on the machine
How to solve the problem when a bootable version of Acronis product cannot log you into the network where the image archive is, and keeps asking for the user name and password again and again
The MassTransit Log may display the following error: "Connection Closed because remote protocol was incompatible" This error results from an unsupported version of MassTransit calls another MassTransit, e.g. if MassTransit 2.x calls MassTransit 4.1
During a remote installation, you specify target machine name and IP adress and account. You receive this SER Code. Please specify the account user in full form "domain\user" or ".\user" for local user
You have specified incorrect credentials
This has been fixed
Incorrect user name and password for the target machine have been specified
This has been fixed.
Launching Acronis Backup & Recovery 11 Standalone or pressing "Manage this machine" button asks for credentials when connected to the machine via RDP. This is normal behavior
There are either not enough rights to back up the remote machine, or Acronis Agent serial key did not register properly
How do I remotely administrate another Acronis Files Connect (formerly ExtremeZ-IP) server on my network?
NOTE: IP connectivity between the remote administrative site and the Acronis Files Connect Server is required.
To administer any Acronis Files Connect server on your network, double-click on the Acronis Files Connect Administrator icon with the [Control] key down.
A dialogue box will apear asking you to enter the IP address or host name of the Acronis Files Connect server you wish to administrate.
Run the remote installation wizard and install Acronis Backup & Recovery 11/11.5 Agent on top of Acronis Backup & Recovery 10 Agent or on a clean machine
Make sure that target agent is not Standalone
You have specified incorrect machine address or the hidden Admin$ share is disabled
The "CredStorage" subkey in the registry is broken
Download an install the latest version of Windows Installer on the target machine
Make sure you have ports 9876 and 25001 open
This article applies to:
- Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
- Acronis Backup & Recovery 11
- You start remote installation of Acronis components.
- Installation fails with the following error messages:
Failed to get information about remote machine
Failed to connect to the service
Failed to connect to Windows service
Install "Components for Remote Installation"
The user under which you are trying to install is part of the "Deny log on as a service" user rights assignment policy
Make sure the user is a member of the local Administrators group and/or try disabling UAC
Disable simple file sharing and modify security policy
While performing a single-pass backup from SQL instance, you receive this error. To solve this issue make sure, that the SQL instance accepting remote connections or remove database mirroring prior to restore.
Prepare machines for remote installation of Acronis Backup Advanced components
Acronis Bootable Agent can be controlled either locally through the GUI or remotely using the console
The most probable cause is that the specified address is incorrect or the machine is unavailable
List of local and remote management rights for regular users and standard Acronis users
Use this article to troubleshoot issues with remote installation of Acronis Backup components.
Check the following to make sure that the remote connection is correct:
This article describes how to install the Agent for Linux remotely.