Remote installation failure

Symptoms

  1. Acronis Management Server is installed on a 64-bit machine
  2. When you attempt to add a device with 32-bit architecture, the installation fails with the following error:

     Installation process failed. {"Result":"Failed", "Code":"24510491", "Description":"Failed to download installation file 'resource.xml' from the server."}

Symptoms

  1. You try to install an Agent on a Windows XP 32-bit machine via Devices -> Add -> Windows or try to remotely update the already installed Agent on a Windows XP 32-bit machine.
  2. Installation fails with the following errors:

    Failed to launch installation or update support service on host <hostname>. Failed to launch service with error: %1 is not a valid Win32 application

    and

    Installation files are not found

Cause

Issue in the product.

Symptoms

Acronis Agent remote installation or update fails with the following error:

Failed to verify the security certificate of the file

%ProgramData%\Acronis\InstallationLogs\%Date%\bootstrapper.log file contains the following error:

Symptoms

Remote agent installation or auto-update fails with the following error:

Certificate from <DC address> did not pass the verification. certificate verify failed

Symptoms

  • You are trying to install an Agent on a remote machine
  • Installation fails with the error "The context handle does not match any known context handles"