Remote installation failure

Acronis Cyber Backup 12.5: Remote installation of 32-bit Agent from 64-bit Management Server

Download 32-bit installer and add it to remote installation folder

Info text For Acronis Cyber Protect 15, see Acronis Cyber Protect 15: Agent installation on a 32-bit machine fails with "Failed to download installation file 'resource.xml' from the server."

Acronis Cyber Protect 15: Remote installation on Windows XP 32-bit machine fails with "Failed to launch remote installation support service"

Symptoms

  1. You try to install an Agent on a Windows XP 32-bit machine via Devices -> Add -> Windows or try to remotely update the already installed Agent on a Windows XP 32-bit machine.
  2. Installation fails with the following errors:

    Failed to launch installation or update support service on host <hostname>. Failed to launch service with error: %1 is not a valid Win32 application

    and

    Installation files are not found

Cause

Issue in the product.

Acronis Cyber Protect 15 Build 27009: remote installation fails with "Failed to verify the security certificate of the file"

Symptoms

Acronis Agent remote installation or update fails with the following error:

Failed to verify the security certificate of the file

%ProgramData%\Acronis\InstallationLogs\%Date%\bootstrapper.log file contains the following error:

Acronis Cyber Protect Cloud: Agent installation fails with "Certificate did not pass verification"

Symptoms

Remote agent installation or auto-update fails with the following error:

Certificate from <DC address> did not pass the verification. certificate verify failed

Acronis Cyber Backup 12.5: Remote installation of agent fails with error "The context handle does not match any known context handles"

Symptoms

  • You are trying to install an Agent on a remote machine
  • Installation fails with the error "The context handle does not match any known context handles"

Acronis Cyber Protect 15: Agent installation on 32-bit machine fails with "Failed to download installation file 'resource.xml' from the server."

Symptoms

  1. Acronis Management Server is installed on a 64-bit machine
  2. When you attempt to add a device with 32-bit architecture, the installation fails with the following error:

     Installation process failed. {"Result":"Failed", "Code":"24510491", "Description":"Failed to download installation file 'resource.xml' from the server."}

Acronis Cyber Protect Cloud: Auto-update or remote installation fails with "Failed to launch installation or update support service on host: The specified service already exists"

Symptoms

Auto-update, remote update, or remote agent installation fails with the following error:

Acronis Cyber Protect: Remote installation of agent fails with error „HTTP 402“

Symptoms

  • Remote installation, update or auto-update of the agent fails with error: "Failed to connect to machine https://xx.xx.xx.xx:9877. HTTP status code 402"
  • After installation, agent is not registered in Management Server.

Cause

Acronis Cyber Protect: Remote installation fails with error "An unknown error occurred trying to verify the signature of the file"

Symptoms

  • Remote installation, update or auto-update of the agent fails with error:

"Installer downloaded from https://IP_address:9877/installation_files/ did not pass the verification. Downloading the installer from a trusted source. An unknown error occurred trying to verify the signature of the file"