Download 32-bit installer and add it to remote installation folder
Remote installation failure
Symptoms
- You try to install an Agent on a Windows XP 32-bit machine via Devices -> Add -> Windows or try to remotely update the already installed Agent on a Windows XP 32-bit machine.
- Installation fails with the following errors:
Failed to launch installation or update support service on host <hostname>. Failed to launch service with error: %1 is not a valid Win32 application
and
Installation files are not found
Cause
Issue in the product.
Symptoms
Acronis Agent remote installation or update fails with the following error:
Failed to verify the security certificate of the file
%ProgramData%\Acronis\InstallationLogs\%Date%\bootstrapper.log file contains the following error:
Symptoms
Remote agent installation or auto-update fails with the following error:
Certificate from <DC address> did not pass the verification. certificate verify failed
Symptoms
- You are trying to install an Agent on a remote machine
- Installation fails with the error "The context handle does not match any known context handles"
Symptoms
- Acronis Management Server is installed on a 64-bit machine
- When you attempt to add a device with 32-bit architecture, the installation fails with the following error:
Installation process failed. {"Result":"Failed", "Code":"24510491", "Description":"Failed to download installation file 'resource.xml' from the server."}
Symptoms
Auto-update, remote update, or remote agent installation fails with the following error:
Symptoms
- Remote installation, update or auto-update of the agent fails with error: "Failed to connect to machine https://xx.xx.xx.xx:9877. HTTP status code 402"
- After installation, agent is not registered in Management Server.
Cause
Symptoms
- Remote installation, update or auto-update of the agent fails with error:
"Installer downloaded from https://IP_address:9877/installation_files/ did not pass the verification. Downloading the installer from a trusted source. An unknown error occurred trying to verify the signature of the file"