Recovery

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Information at hand

This article describes how to use Web Restore to retrieve files or folders without using Acronis software.

You restore a machine to dissimilar hardware and apply Acronis Universal Restore.

The process completes successfully, but the restored machine goes to BSoD with error "Stop 0x0000007B".

Symptoms

Operation (backup, recovery, cleanup) fails with the following error:

Windows error: (0x8007051F) There are currently no logon servers available to service the logon request

You create an agentless backup of VMware or Hyper-V virtual machine. 

When you try to recover files from a virtual machine backup to original location, only custom location is available in the recovery wizard.

The recovery of an Exchange database to original location fails with:

Error code: 254
Module: 91
LineInfo: 0x7A0C574AD2E3F5C3
Fields: {"$module":"arx_agent_fork_vsa64_12960"}
Message: It is not allowed to overwrite database <database> during recovery.

Symptoms

  1. You created a backup of a VMware VM using Acronis Cyber Protect 12.5 Virtual appliance.
  2. You recover the backed up VM to the same host with Acronis Cyber Protect 15.
  3. When you boot the VM, it is not possible to change the boot order. The message is:
    All items on this menu cannot be modified in user mode. If any items require change, please consult your systems Supervisor.

What is a WinPE or WinRE media, see here.
How to create bootable media, see here.

This article explains how to recover your system Acronis Cyber Protect Home Office (formerly Acronis True Image):

Symptoms

  1. You download a Bootable media and get a registration token for it
  2. You boot a machine with the Bootable media and register the media on Management Server with the registration token
  3. Go to Recovery and select Cloud vault. No backups are shown and the following message appears:

    The selected location does not contain backed up data

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect 21.10.

Symptoms

  1. You created a full disk backup of a system SCSI disk
  2. You recover this system backup to an NVMe disk
  3. After recovery, the system fails to boot, with the following error:

    INACCESSIBLE_BOOT_DEVICE

Cause

NVMe driver is missing in the source OS.

Solution

Boot the restored machine into Windows Safe Mode. The system will install the required drivers automatically.

You can also use Acronis Universal Restore:

Symptoms

Backups are stored in managed vaults.

Loading of recovery points under Devices -> Recovery is much slower than when browsing recovery points of the same archive under Backups tab.

Cause

Issue in the product. When Devices -> Recovery tab is opened the list of recovery points gets refreshed every time, resulting in a longer load time.

This issue will be fixed in one of the upcoming product updates.

Workaround

Perform the following steps on Management Server machine:

Symptoms

Backup, replication or another activity fails with:

The path <path> does not exist.

For example: The path "F:/" does not exist.

Or, in older builds:

Windows error: (0x80070002) The system cannot find the file specified

Symptoms

1.  Operation with a backup archive (backup, replication, recovery, etc.) fails with one of the following messages:

Data is corrupted: CRC mismatch or internal data structures mismatch 

OR

The archive is corrupted

Symptoms

  • You back up a virtual machine that has a dynamic volume or disk
  • After successful backup, it is not possible to run it as VM "BIOS isn't able to find a bootable partition"
  • You see errors similar to "No media found" or "No bootable devices found"

Symptoms

  1. You create an entire machine backup of a Linux system where one or more partitions in the system has a label
  2. When you attempt to recover files from the the partition with the label, original location is grayed out during recovery

Symptoms

  1. You install Agent for Windows into a Gen 2 Azure VM and perform recovery as described in Windows Azure and Amazon EC2 virtual machines

Symptoms

  1. You have a branded URL
  2. Login to Web Recovery console via branded link fails with "Whitelabel Error Page"

Cause

Currently Web Restore does not work with custom branded URLs.

This feature was implemented in Acronis Cyber Protect Cloud 22.03

Symptoms

Backup Storage tab cannot be opened: it is loading infinitely or gives "504 Gateway Time-out" error.

Cause

Issue in the product. 

This issue has been fixed in Acronis Cyber Protect Cloud 22.04