Read

Check the logs to make sure the backup has been created successfully

Avoid mounting in read/write mode several partitions from one backup archive at the same time in Linux. Also avoid mounting one partition to several directories at the same time in Linux. This will corrupt the incremental slices

Make sure the backup is run under administrator or that you back up without using VSS

The fix is available in the latest released build of the product (Build 11345 or higher)

Insert the card before booting the operating system

An incremental backup created after a previous backup in the chain has been edited in the read/write mode will not have the changes of the edited backup

Summary of tape readability for Acronis True Image 9.1, Acronis True Image Echo and Acronis Backup & Recovery 10 and Acronis Backup & Recovery 11

Symptom

Text, labels and other elements in the graphical user interface of Acronis True Image are too small and hard to read and use.

Click here to skip to the solution part.

Background

The issue can occur on high-resolution displays, known as 4K monitors, 6K, 8K etc.

Introduction

Acronis software may give errors, freeze or produce other undesired effects when there are issues with parts of the computer environment it operates in:

Hardware/Firmware

Disk partitions, file systems

Symptoms

  1. You are installing Acronis Agent for Windows on a read-only domain controller (RODC);
  2. The installation fails;
  3. In the installation log there is a message similar to the following one:
    • If you selected to use an existing user for Acronis services:

      AddUserToLocalGroup: add user 'DOMAIN\administrator' to the group ''Backup Operators' failed with error '' (1313720)

Applies to:

Both Windows and Mac versions of Acronis True Image (any year edition).

Symptom

1. You try to run backup or recovery task in Acronis True Image, either automatically by schedule, or manually.

2. The task fails with the error message "Read error or data content is corrupted":

Mac:

Windows: