When saving an archive to Backup Location the progress bar halts at 100% and nothing happens. There is a progress going on, you just need to wait until it is over

Setting up Quotas and Time Limits for Backup Locations, Administrator and User Profiles

You can set consolidation to run automatically in Acronis Backup Server to comply with the quotas and time limits set for each profile

Acronis Backup Server lets you store and manage backup archives of networked computers

Quotas always exceed when Backup Location is on a network share or a network drive. This is a known issue

This message is written to the log when you receive the "Target drive is running out of space" interaction window

Acronis True Image Cloud is intended to provide our customers with the additional layer of backup protection by storing our customer’s backup to the Acronis Cloud. The continued use of Unlimited Cloud Storage requires continued compliance with the licensing policy and terms of use.


Does Acronis Files Connect (formerly ExtremeZ-IP) support folder quotas such as those in Windows 2003 R2?


  1. You use Acronis Cyber Protect 15 Update 3 (Build 28035)
  2. You registered licenses for Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15 to your Acronis account as described in documentation
  3. You registered Management Server in the Cloud on https://cloud.acronis.com/ui/#/license-management

You use Cloud deployment rather than on-premises Management Server.

When you try to apply a backup plan to the machine, you get an error: The following quota reached for <your account>: Number of <type of machine>


After an update to Acronis Cyber Protect 15 Update 3 (Build 28035 or 28122) a Virtual Host license does not allow backup of both host and virtual machines.

If the license is assigned to the host, backup of virtual machines fails and VM details show "No license". If the license is assigned to VM(s), backup of host fails.

Protection plan creation may fail with an error similar to:

The protection plan cannot be used or updated for ‘<hostname>’ because the device does not have a license. 

This article applies to:

  • Acronis Cyber Protect 15 Update 3 (Build 28035 or later)


You have activated a Management Server as described in product documentation

When you try to manage licenses in Acronis Cyber Protection service console in the cloud, License usage tab is not shown under Settings:

This article applies to:

  • Acronis Cyber Protect 15 Update 3


  1. You are trying to allocate licenses to Management Server (AMS) in Cloud console, but they are not getting allocated: nothing happens, no error message is displayed,
  2. The target AMS contains expired licenses: Trial quotas or subscriptions.


Issue in the product.

Detailed description of supported storage media in Acronis Cyber Protect Home Office and Acronis True Image

This article applies to:

  • Acronis Cyber Protect Cloud
  • Acronis Cyber Protect 15 - Cloud deployment


An incorrect number of devices usage is shown the Overview - Usage tab in Account management console (usually a double or triple of actually used devices)

E.g. 2 Workstations are shown as used when only 1 Workstation is actually in use: 

If you're having difficulties setting up ConnectWise Manage integration or your setup doesn't produce the intended results check the steps below to see the most common mistakes and ways to quickly resolve them.

Make sure to revise the information provided in the Integration Guide to refresh the basics as well.

You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values.

Backup fails with error:

There is no free space on Acronis Cloud Storage. Used space: ...; Storage quota: .... Please upgrade the subscription. Otherwise, further backups will fail.


When you try to assign an Acronis Cyber Protect license for Windows Server Essentials to a machine with Windows Server 2022 Essentials, the operation fails with:

There is no free license suitable for the device.


Backup or a different operation with Windows Server 2022 Essentials machine fails with

The protection plan cannot be run as the device has no license