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Acronis Managed Machine Service user should be assigned these privileges:

Table showing in which languages you can get Acronis products

Once you have logged into Cyber Protection console, you will be notified about new build availability by a marker:

To update agents:

(!) TCP port 80 should be open for outbound connections on the Agent machines

 

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Acronis Cloud Connection Verification Tool helps you verify connection to Acronis Datacenters. It is designed as a bundle to replace the following tools:

You can download new builds in your account as described here.

Acronis True Image 2021 Essential, Advanced, Premium and Standard
All editions support Windows 10.

Acronis True Image 2020 Essential, Advanced, Premium and Standard
All editions support Windows 10.

Acronis True Image 2019 Standard, Advanced, and Premium
All editions support Windows 10.

To back up machines in an ESXi Free environment, regular Acronis Agent for Windows/Agent for Linux (as opposed to Acronis Agent for ESX/ESXi or Acronis Agent for VMware) should be installed inside the virtual machines. Agentless backup is not supported.

Acronis services to use for upload and download of large amounts of data to cloud

Backing up and restoring large amounts of data to a cloud storage over a slow Internet connection is time-consuming. To help backup service users in these cases, we at Acronis have designed special services for initial upload and download of large amounts of data. These services help end users save time and network traffic by sending the data to the cloud data center on a hard drive or request a hard drive with their backups from the data center.

You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."

When opening a case with Acronis Customer Central please collect and provide System Report from the affected machine.

Acronis Agent is installed and machine is online

Collect system report in one of these ways:

From Devices:

Agents installed on the managed machines (end-user machines) need to have access to the hostnames/IP addresses and ports listed in this article. Most of Acronis components utilize multiple IP addresses, you can find the exact IPs Acronis agents will use in your environment by running the connection verification tool.

Alternatively, you can provide access to all the hostnames/IP addresses through ports listed below, depending on the respective datacenter.

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