Create a public folder in Microsoft Exchange Server to fix the issue
public
public
Make sure the file is included in a sync with the Acronis Cloud and the synchronization has completed successfully before generating a public link for that file
Delete the redundant task script using Schedmgr
Depending on your scenario you can use one of these methods to "copy" a backup plan to another machine.
Method 1: Applying one backup plan to multiple machines
This way you can apply one backup plan to multiple machines without the need to configure it anew every time.
You can uninstall Acronis Agent by starting the installation package and selecting Install Backup Client and then Remove or by running /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall. Should this way not work, you can uninstall Backup Client manually.
Follow these steps to completely delete Backup Client from your system:
1. Remove all modules from dkms:
# dkms status
snapapi26, 0.7.46, 2.6.9-1.667, i686: installed
# dkms remove -m snapapi26 -v 0.7.46 --all
Backing up entire machine, disks, files or system state
- In Cyber Protection console, click Backup:
- A backup plan template is offered. Select items you want to back up: Entire machine, Disks/volumes, Files/folders or System state. By default, all disks will be backed up. Alternatively you can select specific items you want to back up.
Version 7.7 and newer
Windows:
- In Cyber Protection console, delete the agent machine from the list.
- Open Command prompt as Administrator: Start -> Search -> cmd
- Execute:
"C:\Program Files\BackupClient\RegisterAgentTool" register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>
Linux:
Symptoms
- On a Mac, you create file-level backup of some folders.
- You download the archive to a Windows machine.
- You try to open the archive.
- Error appears:
Windows cannot open the folder.
The Compressed (zipped) Folder <path> is invalid.
Cause
Windows Explorer cannot extract a folder from the backup created on a Mac.
Solution
Use a third-party archiver (e.g. 7-Zip) to work with the archive.
Acronis Cyber Protect Cloud uses Resumable Backup technology which reduces network load and therefore enhances backup performance.
Resumable Backup means that in case of a backup failure data upload will be resumed, i.e.:
Do the following to collect system report:
- Select the node you want to collect system report from:
- Scroll down to Diagnostic info and click Download:
Acronis backup software listed above supports vCloud Air. The functionality of these Acronis products has been successfully tested in vCloud Air environment.
To back up virtual machines in vCloud Air install Acronis Agents inside the guest operating systems of the VMs. You can restore entire machines or individual disks or files and folders.
Change the databases to Simple Recovery Mode
Unlock the partition using diskpart
You attempt to run a backup from virtual guest and get this error. Change location of virtual guest or change block size of used datastore, so that the datastore blocksize and blocksize of virtual guest matches.
Mailbox backup fails with error "Cannot open public folder or mailbox '<mailbox>'".
Symptoms
Backup fails with:
Symptoms
Backup fails with:
Error code: 67
Module: 307
LineInfo: 71e35c26b78d5f8
Fields: $module : agent_protection_addon_vs_177
Message: Cannot resolve inclusion rule.
--------------------
Error code: 12
Module: 377
LineInfo: b48330dd10253149
Fields: $module : agent_protection_addon_vs_177
Message: Failed to find the disk by its mount point.
or
How to add the necessary rights to users for Acronis backup software
If you need to change the account used by Acronis to log in to vCenter or ESX(i) host in version 5 and 6:
Windows
Generally, you can uninstall Agents for Windows using Programs and Features of the Control panel.
Alternatively, you can uninstall agents using this script:
How to update the SnapAPI module in Linux
You can download new builds under your account as described here.
Acronis Cyber Protect Home Office (formerly Acronis True Image)
All editions support Windows 10.
Acronis True Image 2021 Essential, Advanced, Premium and Standard
All editions support Windows 10.
Acronis True Image 2020 Essential, Advanced, Premium and Standard
All editions support Windows 10.
Acronis Cyber Protect Cloud is a web-based application. To back up your data, you only need to install a Backup Agent on your machine. You can manage and monitor system protection with a web-based console.
You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."
Acronis Cyber Protect Cloud and Acronis Cyber Backup/Protect allow backing up network shares, including shared folders created on a NAS.
Once you have logged into Cyber Protection console, you will be notified about new build availability by a marker:
Cloud-side components are updated on the datacenter automatically, no additional actions are required from your side.
To update agents:
(!) TCP port 80 should be open for outbound connections on the Agent machines
Backup Extension for Windows Azure Pack is a component that integrates Acronis Cyber Cloud with Windows Azure Pack. It enables service providers to offer multitenant backup service through Windows Azure Pack. Using the service tenants can back up both cloud virtual machines and on-premise infrastructure.
For service providers
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