public

public

Create a public folder in Microsoft Exchange Server to fix the issue

Make sure the file is included in a sync with the Acronis Cloud and the synchronization has completed successfully before generating a public link for that file

Instructions on how to troubleshoot problems after recovery

This article applies to:

  • Acronis Backup Cloud (formerly Acronis Backup as a Service)

Introduction

Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue. 

Solution

Depending on what was being recovered, please choose the correct section:

This article applies to:

  • Acronis Backup Cloud (formerly Acronis Backup as a Service)

Introduction

Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.

You attempt to run a backup from virtual guest and get this error. Change location of virtual guest or change block size of used datastore, so that the datastore blocksize and blocksize of virtual guest matches.

Depending on your scenario you can use one of these methods to "copy" a backup plan to another machine.

Method 1: Applying one backup plan to multiple machines

This way you can apply one backup plan to multiple machines without the need to configure it anew every time.

Replication is creating backups in two locations with a single backup plan. This feature is available starting with version 4 (Agent build 12.0.1078) and allows replicating backups from a local/network storage to another local/network storage, to Acronis cloud, or to an on-premises cloud based on Acronis storage (applicable to Acronis Backup Cloud).

To set up replication:

You can uninstall Acronis Backup Client by starting the installation package and selecting Install Backup Client and then Remove or by running /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall. Should this way not work, you can uninstall Backup Client manually.

Follow these steps to completely delete Backup Client from your system:

1. Remove all modules from dkms:
# dkms status
snapapi26, 0.7.46, 2.6.9-1.667, i686: installed

Symptoms

  1. You install Backup Client.
  2. You specify your Backup account credentials.
  3. Installation fails with:
    Enable outgoing connections to the following ports:
    https://baas.acronis.com:443

Cause

The issue might have one of these root causes:

Backing up entire machine, disks, files or system state

  1. In Backup Management Console click Backup:
  2. A backup plan template is offered:
  3. Select items you want to back up: Entire machine, Disks, Files and folders or System state:

Delete the redundant task script using Schedmgr

Acronis Backup module for WHMCS is a component that integrates Acronis Backup Cloud with WHMCS. It enables service providers to offer multitenant backup service through WHMCS.

Do the following to collect system report:

  1. Select the node you want to collect system report from:
  2. Scroll down to Diagnostic info and click Download:

Symptoms

  1. On a Mac, you create file-level backup of some folders.
  2. You download the archive to a Windows machine.
  3. You try to open the archive.
  4. Error appears:
    Windows cannot open the folder.
    The Compressed (zipped) Folder <path> is invalid.

Cause

Windows Explorer cannot extract a folder from the backup created on a Mac.

Solution

Use a third-party archiver (e.g. 7-Zip) to work with the archive.

There are some steps that need to be performed manually to fully migrate Windows XP and Windows Server 2003 machines from BackupAgent to Acronis Backup Cloud

If you need to change the account used by Acronis to log in to vCenter or ESX(i) host in version 5 and 6:

Backup Extension for Windows Azure Pack is a component that integrates Acronis Backup Cloud with Windows Azure Pack. It enables service providers to offer multitenant backup service through Windows Azure Pack. Using the service tenants can back up both cloud virtual machines and on-premise infrastructure.

How to update the SnapAPI module in Linux

The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue

How to add the necessary rights to users for Acronis backup software

Windows

Generally, you can uninstall Agents for Windows using Programs and Features of the Control panel.

Alternatively, you can uninstall agents using this script:

Instructions on how to troubleshoot and resolve issues with corrupt backups

You back up disks or an entire Linux machine. In the backup plan, you specify exclusions. Specified files/folders are not excluded from backup and backup completes with warning "File exclusion is not supported".

You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."

Acronis Backup Cloud supports Microsoft SQL in the following versions, including Express:

  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2016

Acronis Backup Cloud currently does not support Oracle Database and MySQL.

Acronis backup software listed above supports vCloud Air. The functionality of these Acronis products has been successfully tested in vCloud Air environment.

To back up virtual machines in vCloud Air install Acronis Agents inside the guest operating systems of the VMs. You can restore entire machines or individual disks or files and folders.

 

 

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