public

public

Create a public folder in Microsoft Exchange Server to fix the issue

Make sure the file is included in a sync with the Acronis Cloud and the synchronization has completed successfully before generating a public link for that file

Delete the redundant task script using Schedmgr

Depending on your scenario you can use one of these methods to "copy" a backup plan to another machine.

Method 1: Applying one backup plan to multiple machines

This way you can apply one backup plan to multiple machines without the need to configure it anew every time.

You can uninstall Acronis Agent by starting the installation package and selecting Install Backup Client and then Remove or by running /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall. Should this way not work, you can uninstall Backup Client manually.

Follow these steps to completely delete Backup Client from your system:

1. Remove all modules from dkms:
# dkms status
snapapi26, 0.7.46, 2.6.9-1.667, i686: installed

# dkms remove -m snapapi26 -v 0.7.46 --all

Backing up entire machine, disks, files or system state

  1. In Cyber Protection console, click Backup:
  2. A backup plan template is offered. Select items you want to back up: Entire machine, Disks/volumes, Files/folders or System state. By default, all disks will be backed up. Alternatively you can select specific items you want to back up.

This article applies to:

  • Acronis Cyber Protect Cloud (formerly Acronis Cyber Backup as a Service)

Introduction

Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

Version 7.7 and newer

Windows:

 

  1. In Cyber Protection console, delete the agent machine from the list.
  2. Open Command prompt as Administrator: Start -> Search -> cmd
  3. Execute:
    "C:\Program Files\BackupClient\RegisterAgentTool" register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Linux:

Symptoms

  1. On a Mac, you create file-level backup of some folders.
  2. You download the archive to a Windows machine.
  3. You try to open the archive.
  4. Error appears:
    Windows cannot open the folder.
    The Compressed (zipped) Folder <path> is invalid.

Cause

Windows Explorer cannot extract a folder from the backup created on a Mac.

Solution

Use a third-party archiver (e.g. 7-Zip) to work with the archive.

Acronis Cyber Protect Cloud uses Resumable Backup technology which reduces network load and therefore enhances backup performance.

Resumable Backup means that in case of a backup failure data upload will be resumed, i.e.:

Do the following to collect system report:

  1. Select the node you want to collect system report from:
  2. Scroll down to Diagnostic info and click Download:

To back up machines in an ESXi Free environment, regular Acronis Agent for Windows/Agent for Linux (as opposed to Acronis Agent for ESX/ESXi or Acronis Agent for VMware) should be installed inside the virtual machines. Agentless backup is not supported.

Acronis backup software listed above supports vCloud Air. The functionality of these Acronis products has been successfully tested in vCloud Air environment.

To back up virtual machines in vCloud Air install Acronis Agents inside the guest operating systems of the VMs. You can restore entire machines or individual disks or files and folders.

 

 

Unlock the partition using diskpart

You attempt to run a backup from virtual guest and get this error. Change location of virtual guest or change block size of used datastore, so that the datastore blocksize and blocksize of virtual guest matches.

Mailbox backup fails with error "Cannot open public folder or mailbox '<mailbox>'".

Symptoms

Backup fails with:

Error code: 67
Module: 307
LineInfo: 71e35c26b78d5f8
Fields: $module : agent_protection_addon_vs_177
Message: Cannot resolve inclusion rule.
--------------------
Error code: 12
Module: 377
LineInfo: b48330dd10253149
Fields: $module : agent_protection_addon_vs_177
Message: Failed to find the disk by its mount point.

or

Instructions on how to troubleshoot problems after recovery

This article applies to:

  • Acronis Cyber Protect Cloud

Introduction

Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue. 

Solution

Depending on what was being recovered, please choose the correct section:

If you need to change the account used by Acronis to log in to vCenter or ESX(i) host in version 5 and 6:

Windows

Generally, you can uninstall Agents for Windows using Programs and Features of the Control panel.

Alternatively, you can uninstall agents using this script:

How to update the SnapAPI module in Linux

Instructions on how to troubleshoot and resolve issues with corrupt backups

You can download new builds under your account as described here.

Acronis Cyber Protect Home Office (formerly Acronis True Image)
All editions support Windows 10.

Acronis True Image 2021 Essential, Advanced, Premium and Standard
All editions support Windows 10.

Acronis True Image 2020 Essential, Advanced, Premium and Standard
All editions support Windows 10.

When opening a case with Acronis Support please collect and provide System Report from the affected machine.

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Acronis Cyber Protect Cloud is a web-based application. To back up your data, you only need to install a Backup Agent on your machine. You can manage and monitor system protection with a web-based console.

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