This article will help you configure your Acronis Access Advanced desktop client to work through a proxy server.


When connected to the Internet through a proxy, the following parts of Acronis Ransomware Protection may malfunction:

  • Connection to Acronis account
  • Backup to Acronis Cloud


Acronis Ransomware Protection does not support Internet connection through proxy servers.


To check if proxy is enabled in your Windows settings, follow the steps below:

Applies to:

This article applies only to Acronis True Image 2018, builds 9207 to 10410 included.

If you have Acronis True Image 2018 build 10640 or any newer version of Acronis True Image, this article does not apply.


Backup to Acronis Cloud fails with the error message:

Failed to resolve the proxy address


Proxy settings have been changed on the machine with Acronis Management Server. After that change, connection to network components (network location, agents, Storage Node etc) fails with an error similar to 

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