protection plan

Symptoms

When attempting to edit a backup plan in Cyber Protection console, you receive the following error:

Protection plan cannot be applied or updated as the device has no appropriate quota

Quotas are set properly when you verify them.

Physical Data Shipping is enabled in the backup plan:

Cause

Issue in the product.

Symptoms

  • You have upgraded your system from Acronis Cyber Backup 12.5 to Acronis Cyber Protect 15. 
  • After the upgrade, you created new protection plans. When you try to edit a newly created protection plan, there is a spinning loading circle with Reconnecting... message.

Symptoms

  1. You created a protection plan with disabled backup, but enabled protection modules (Antivirus & Antimalware protection, URL filtering, etc.) and applied it to a device
  2. The applied plan is not shown in Cyber Protection Monitor. Device status says Protection plan not applied

Cause

Issue in the product.

Symptoms

Attempt to apply a protection plan fails with the following error:

The optional value is null

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Cloud 20.11.

For earlier builds, there are two possible workarounds:

  • Edit the protection plan, change the backup destination to a different location then save changes. Then edit the protection plan again and point to the original backup location

    OR

Symptoms

After Update 5 (build 16180) installation, self-protection detects Acronis processes – mms.exe, managementserver.exe, service_process.exe – as suspicious:

Self-protection detected suspicious process 'C:\Program Files\Acronis\...'

Cause

Issue in the product.

Solution

This issue has been fixed in Build 16318, please update to the latest build.

This issue applies to:

  • Acronis Cyber Protect Cloud
  • Acronis Cyber Protect 15 - Cloud Deployment

Symptoms

  • You updated Acronis Cyber Protect Cloud / Acronis Cyber Protect 15 Agent to build 26986 (part of C21.05 release)
  • After the update, Next backup value becomes empty ("Not scheduled")

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Cloud 21.05 Hotfix 1.

Symptoms

  • After C21.05 release, the protection plan doesn't start by schedule and cannot be started manually 
  • If you try to run the protection plan manually, it gets stuck in Loading status
  • Alerts appear in service console: Plan failed to deploy on machine ("Plan deployment failed")

Cause

Issue in the product.

Symptoms:

You have enabled encryption for a backup archive while creating a new backup plan. When you attempt to access the backup archive and enter the encryption password, the following error message appears: "The password for the protected backup is incorrect":

Symptoms

1) After upgrading from Acronis Cyber Backup 12.5, protection plans are missing

AND/OR

A new plan can be created, but cannot be started: nothing happens when clicking on Run now, or the message "Queued" is displayed

2) Upgrade log (C:\ProgramData\Acronis\UpgradeTool\<upgrade-date&time>) contains error(s) "POR: Cannot access property by path '.Hash'"

Symptoms

You create or edit a protection plan. 

When you press Create or Save, the operation hangs with "Optimizing plan for device". 

The protection plan is applied eventually, after 10-15 minutes of processing.

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect 21.07.