protection

There are 3 things you can do to ensure Acronis Active Protection prevents ransomware from encrypting your backups saved locally on your computer. Normally you do not need to check them, as they are configured automatically during installation, but if you want to double-check, review the following:

1. The toggle on the Active Protection tab should be ON, saying Active Protection is on:

Acronis True Image 2021 combines reliable backups with advanced security features - integrated anti-ransomware, cryptomining protection and antivirus - to protect you against today's threats.

This article contains frequently asked questions about new Advanced Antimalware Protection features of Acronis True Image 2021.

Symptoms

You disabled Antivirus and antimalware protection via Pause protection -> Turn off protection.

Despite disabled protection, scheduled antivirus scan continues to run.

In Cyber Protection agent logs C:\ProgramData\Acronis\Agent\var\log\atp-agent you find the following message:

[error] [ScheduleServiceProxy] : UnscheduleTask()[...] No tasks for cmd

Cause

Issue in the product.

Symptoms

You have an antivirus or a different security solution in place and you want to install Acronis True Image 2021.

OR

After Acronis True Image 2021 is installed on a machine with a different security solution in place, the machine displays significant performance degradation, such as programs not running or running slowly, unexpected reboots, slow booting, etc

Cause

Two or more antivirus solutions are active on the same machine.