Program Startup


Sometimes you may need to prevent a component of Acronis software from starting automatically with Windows to troubleshoot a technical issue. It could be:

  • an executable from the Run list
  • a driver
  • a service
  • a shell extension
  • a context menu handler
  • an icon overlay handler
  • other kind of elements that load automatically with Windows

Later you may think of enabling it back, after checking the effect that disabling the item has taken on the issue.

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following: