Pre-Backup operations

Symptoms

You get errors when you use Acronis software to connect to  a mailbox or public folder via the Exchange Web Services (EWS) protocol.

Troubleshooting

To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and check if the error appears. This can be very useful in scenarios when:

Symptoms

You try to add a shared folder or NAS as a backup location or want to recover files from this location.

When specifying credentials for remote resource, you get the following error
External IDs conflict for >1 credentials objects

Cause

Issue in the product.

Solution

Acronis Cyber Cloud: the issue is fixed in Agent build 26077.

Acronis Cyber Protect 15: the issue is fixed in Build 26172.

Symptoms

You upgraded from Acronis Backup Advanced 11.7 to Acronis Cyber Backup Advanced 12.5 and then to Acronis Cyber Protect 15.

When you try to create or edit a protection plan, the operation fails with the following error:

POR: cannot assign units of different types

Cause

Issue in the product.

Solution

The issue has been fixed in Build 25729. Please download and install the latest build.