Check if the key.plk file is in the installation directory of Acronis Agent
Plesk
Scenario
Acronis provides integrated backup and recovery for Plesk web hosting servers. It allows backing up Plesk servers and granularly recovering files, databases and mailboxes from Plesk UI.
If your Plesk is running on Ubuntu with enabled AppArmor, follow this article to configure AppArmor for successful restore of MySQL databases.
Symptoms:
- You configure a backup plan with Plesk/Cpanel extension
- The backup plan is configured with file-filters in it and is working correctly
- You try to mount the created backup from the Plesk/Cpanel management console
- Mounting fails with the error message "failed to mount the recovery point"
Symptoms
After Plesk update to version 18.0.40 backups are failing in Acronis extension with the following error:
Failed to execute command '/usr/lib/Acronis/BackupAndRecovery/webcpprecapture: /usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc+.so.6: version {{GLIBCXX_3.4.26' not found (required by /usr/bin/sw-engine) /usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc+.so.6: version }}GLIBCXX_3.4.26' not found (required by /lib64/libaps.so.1) /usr/bin/sw-engine:
Scenario
You have been backing up your Plesk servers with Acronis Backup for Plesk.
The server was lost and you want to recover it from the backup. You have set up a new Plesk server and configured the Acronis Backup for Plesk extension. Now you need to restore the backed up server to this new one.
Solution
You can recover your previous backup to the new machine.
Symptoms
During the installation Acronis Backup extension returns the following error:
Cannot enable backup. Please try again later or enable backup from the backup console
Cause
Latest Plesk version introduces changes not supported by Acronis extension.
Solution
This issue has been fixed in Acronis Cyber Protect Cloud 21.12. Agent 28610. Please update to the latest build.
Symptoms
- You are using Plesk integration, build 418
- Backup fails with "Creating of metadata was failed: Site without PhysicalHosting cannot be Webspace"
Symptoms
Following the update to Acronis Cyber Protect Cloud release C22.07, any activities related to protection plan management via the control panel plugin/extension are unavailable, including the following:
Symptoms
After a successful recovery of a deleted mailbox, the login button for the restored mailbox is missing from the Plesk interface, and logging in to the restored mailbox via the Roundcube Webmail fails.
Error Message
