Check if the key.plk file is in the installation directory of Acronis Agent


Acronis Backup Cloud provides integrated backup and recovery for Plesk web hosting servers. It allows backing up Plesk servers and granularly recovering files, databases and mailboxes from Plesk UI.

If your Plesk is running on Ubuntu with enabled AppArmor, follow this article to configure AppArmor for successful restore of MySQL databases.


You have been backing up your Plesk servers with Acronis Backup for Plesk.

The server was lost and you want to recover it from the backup. You have set up a new Plesk server and configured the Acronis Backup for Plesk extension. Now you need to restore the backed up server to this new one.


You can recover your previous backup to the new machine.


  • You configure a backup plan with Plesk/Cpanel extension
  • The backup plan is configured with file-filters in it and is working correctly
  • You try to mount the created backup from the Plesk/Cpanel management console
  • Mounting fails with the error message "failed to mount the recovery point"

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