Patch Management

Acronis Cyber Protect: Patch management or Vulnerability assessment activities fail with "Failed to parse pending updates JSON fallback"

Symptoms

  1. Vulnerability assessment scan or Patch installation fails with a generic error "Internal error" or "Activity failed"
  2. In "All Properties" of the activity, you see the error:

    Failed to parse pending updates storage JSON

Cause

Issue in the product. 

Acronis Cyber Protect Cloud: Patch management automatically upgrades machine to Windows 11

Symptoms

Machine is upgraded to Windows 11 by Patch management, without asking for user approval.

Cause

This is default behavior for Microsoft product updates.

Note that the following conditions must be met in order for this upgrade to be installed:

  1. Machine must have TPM 2.0 chip
  2. Machine must be online for at least 8 hours

Solution

Starting from C22.02 update to Windows 11 is disabled by default in Patch management. 

Acronis Cyber Protect: Microsoft Out-of-Band (OOB) updates not offered for installation in Patch Management

Symptoms

  • You have configured Patch Management option for the Agent
  • You have enabled the Update Microsoft products option.
  • You have noticed that Microsoft Out-of-Band updates are not offered for installation.

Cause

This is an expected behavior.

Acronis Cyber Protect: Vulnerability assessment or patch management finishes with "Windows Update Agent returned an error 0x80072efd"

Symptoms

  • You have enabled Vulnerability assessment/ Patch management modules in the Protection Plan
  • Patch management or Vulnerability assessment activity fails with error 0x80072efd. Example:

"The vulnerability assessment failed because the Windows Update Agent returned an error 0x80072efd. Check your Windows Update settings and try again."