Check if the key.plk file is in the installation directory of Acronis Agent
Parallels
Acronis True Image Echo has the capability to convert a disk/partition image (.tib) to a virtual disk file of the type you select (.vmdk, .vhd, .hdd).
An attempt to issue any command with TrueImageCmd will error out
Restart the machine to solve the issue
List of virtual machine applications supported by the latest versions of Acronis products
This article applies to:
- Acronis Backup (Acronis Backup & Recovery) 11.5
Correct VirtualWare.config
Acronis True Image 2017 on Mac: "Request failed. Parallels Desktop is not installed" message in logs
Symptoms
During backup of your Mac, you see the following error in logs:
Request failed. Parallels Desktop is not installed.
Cause
As Acronis True Image for Mac has a possibility to back up Parallels Desktop virtual machines, during the disk level backups it sends to the system a request to check whether Parallels Desktop is installed.
Description
The following Acronis products support macOS:
- Acronis True Image 2016 and later
- Acronis True Image for Mac (2015 version)
- Acronis Backup 12.5
- Acronis Backup Cloud
- Acronis Mobility
(!) Other Acronis products do not support Apple Mac OS X. This means that:
Description
Acronis Disk Director (any version and edition) is not supported on Mac computers.
This includes:
- Installing and using Acronis Disk Director on macOS (any version)
- Installing and using Acronis Disk Director on BootCamp Windows
- Installing and using Acronis Disk Director on Parallels Windows or any other virtual machine on Mac computer
- Running Acronis Disk Director from a bootable media on Mac and any virtual machine on it