OSA

Applicable to:

  • Acronis Cyber Cloud APS package 2.0

Symptoms

  1. You provision a subscription with a set of countable Acronis Cyber Cloud resources (Workstations, Cloud storage etc.), with non-zero limit.
  2. You change subscription and decrease resource limit to 0.
  3. Quota for the offering item is set to 0. Offering item is not turned off.

Cause

This is expected behavior.

Applicable to:

  • APS package 2.0

Symptoms

After upgrade to APS package 2.0 you receive notification from Acronis Cyber Cloud that Web Hosting Servers quota is exceeded.

Quota on reseller level is set to 0.

Cause

Issue in product:

  • [APSOB-5452] After upgrade, WebHostingServers quota=0 for reseller even if embedded subscriptions exist where WebHostingServers quota > 0

Solution

Log in to Management Portal and increase quota on reseller level.

 

Applicable to:

  • Acronis Cyber Cloud APS package 2.0

Sympthoms

CloudBlue Synchronize task fails with error message similar to:

APS package must be compatible with following software components:

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