OS lockup

Instructions on how to troubleshoot and resolve installation issues.

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect) 

Introduction

Always make sure you are troubleshooting installation issues with the latest build of the product (if it is possible).

 Solution

Follow these steps to troubleshoot installation issues:

Collect information for investigation of Linux operating system lockups.

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to analyze Acronis System Report and a kernel dump.

Always make sure you have the latest build of the product (if it's possible).