Online

Make sure you have an account at the Acronis website, then log into your account through the product

The location list (but not exact addresses) of the datacenters is available in Acronis Backup to Cloud: Initial Seeding and Large Scale Recovery Country Availability.

To find out the exact address of where you need to ship you Initial Seeding backup, please visit your Acronis Online Backup for Business page.

It is not recommended to use disk defragmentation if you back up to the Acronis online storage and the disks are of considerable size.

If you run disk defragmentation after creating a disk/partition backup, the succeeding incremental backup will roughly be the size of the full backup. For detailed information please see Acronis Backup Software Creates Large Incremental or Differential Backup Archives.

Make sure you have Acronis Snap Deploy Management Agent installed on the remote machine whose master image you are going to take. See Acronis Snap Deploy 5: Remote Installation;

  1. Start Acronis Snap Deploy Management Console and connect to the machine with the Acronis Snap Deploy Management Agent:

How to troubleshoot online backup issues with Acronis vmProtect

The online server is temporarily down. Please reattempt the backup in ten minutes or later

The issue has been fixed, please upgrade to Acronis Backup 11.5 (Acronis Backup & Recovery 11.5). This an issue with filtering information when browsing. On restore, the correct files are recovered

Make sure you have an account at the Acronis website, then log into your account through the product

Initial Seeding is an extra service with which you can send your backup to Acronis via regular post and have it uploaded

Back up -> Online backup storage -> Log in. Under "Backup scheme" select "Initial seeding"

Most probably the download link expired or was copied incorrectly. Download the product from your Acronis account.

Comparison chart of Acronis Backup & Recovery Online Backup and Acronis Online Home Backup

Click "Detect tape devices" to update the information about the attached tape devices

How to purchase or upgrade Acronis Online Backup subscription

To replace the damaged backup DVD/backup USB please send the reshipment request to Cleverbridge

Backup DVD/Backup USB is an additional option that offers physical shipment of the installation file on a DVD or on a USB stick

Acronis Cloud is available in the following countries:

Top popular countries:

Security

  • Information security program

Acronis maintains a comprehensive information security and compliance program that includes administrative, physical, and technical controls based on ongoing risk assessment. Our information security policies and processes are based on broadly accepted international security standards, such as ISO 27001 and NIST.
 

The initial backup speed might be slower than expected when backing up to Cloud for the first time.

When your Acronis Backup to Cloud subscription is about to expire and you want to continue backing up to cloud, you need to renew the subscription.

Where to find the serial number of your copy of Acronis product

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