After rebooting the machine with Acronis Group Server the networked computers with Acronis True Image Agents are automatically polled as offline, even though they are supposed to have the status "Ready"

Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline

This article describes how you can edit Windows system registry offline using BartPE

Acronis productd can back up and restore physical nodes

You will need Acronis Bootable Media with the Acronis Snap Deploy 4 Master Image Creator component

You are trying to activate Acronis True Image using offline activation and get this error. Select the right license file or enter the activation code manually.

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

Applies to:

This article applies only to Acronis True Image 2018, builds 9207 to 10410 included.

If you have Acronis True Image 2018 build 10640 or any newer version of Acronis True Image, this article does not apply.


1. You installed Acronis Cyber Backup 12.5 Update 4 (build 13400 and higher),

2. When you navigate to Settings -> Agents -> Details, you see that Agent is shown offline since year 1754 (exact date depends on your environment). You cannot run a backup plan on this machine or apply new backup plans to it.


Issue in the product.


The issue has been fixed in Update 5 (Build 16180), please update to the latest build.

To work around the issue without updating, do the following: 

After successful installation, the machine is offline in the Backup management console.


After datacenter update to Acronis Cyber Protect Cloud C20.08, some online agents are shown as offline. Despite the offline status, backups are running and/or Antivirus & Antimalware protection works correctly.

There are no network issues, and Acronis services are running.


Issue in the product. 


This issue was fixed in Acronis Cyber Protect Cloud 20.09.