Offline

After rebooting the machine with Acronis Group Server the networked computers with Acronis True Image Agents are automatically polled as offline, even though they are supposed to have the status "Ready"

Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline

If you add a machine with Acronis Agent by its IP Address, then Acronis Management Console will not be able to connect to it after the Acronis Agent's IP changes

This article describes how you can edit Windows system registry offline using BartPE

Acronis productd can back up and restore physical nodes

You will need Acronis Bootable Media with the Acronis Snap Deploy 4 Master Image Creator component

You are trying to activate Acronis True Image using offline activation and get this error. Select the right license file or enter the activation code manually.

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

Applies to:

This article applies only to Acronis True Image 2018, builds 9207 to 10410 included.

If you have Acronis True Image 2018 build 10640 or any newer version of Acronis True Image, this article does not apply.

Symptoms

1. You installed Acronis Backup 12.5 Update 4 (build 13400 and higher),

2. When you navigate to Settings -> Agents -> Details, you see that Agent is shown offline since year 1754 (exact date depends on your environment). You cannot run a backup plan on this machine or apply new backup plans to it.

Cause

Issue in the product.

Acronis Development team is working on fixing this issue in next version of Acronis Backup 12.5.

Solution

Use the following workaround: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
3 + 10 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.