Offline

Acronis Group Server Detects Machines with Acronis Agents as Offline

After rebooting the machine with Acronis Group Server the networked computers with Acronis True Image Agents are automatically polled as offline, even though they are supposed to have the status "Ready"

Acronis Backup & Recovery 10: the "Power state" Status Synchronizes with the Virtual Machines Every 30 Minutes

Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline

Acronis Backup & Recovery 10: Acronis Storage Node Is Unresponsive Due to Excessive Logs

Clean up Acronis Storage Node logs to solve the issue

Editing Windows System Registry Offline with BartPE

This article describes how you can edit Windows system registry offline using BartPE

Work of Acronis Backup Software in a Clustered Environment

Acronis productd can back up and restore physical nodes

Acronis Snap Deploy 4: Creating Master Image: Online vs Offline

Pros and cons of both methods

Acronis Disk Director 11 Home Shows No Volume Label or File System on Offline Disks

This is a known issue

Acronis Snap Deploy 4: Creating Master Image (Offline)

You will need Acronis Bootable Media with the Acronis Snap Deploy 4 Master Image Creator component

Acronis True Image: "Failed to parse the license file"

You are trying to activate Acronis True Image using offline activation and get this error. Select the right license file or enter the activation code manually.

Arconis Backup Advanced: Troubleshooting Wake-On-LAN Issues

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

Acronis True Image 2018 builds 9207 to 10410: Offline license activation status resets to "Activation required. Days remaining: 30"

Applies to:

This article applies only to Acronis True Image 2018, builds 9207 to 10410 included.

If you have Acronis True Image 2018 build 10640 or any newer version of Acronis True Image, this article does not apply.

Acronis Cyber Protect Cloud: machine is offline in Cyber Protection console

After successful installation, the machine is offline in the Backup management console.

Acronis Cyber Backup 12.5: Agent is offline since year 1754

Symptoms

1. You installed Acronis Cyber Backup 12.5 Update 4 (build 13400 and higher),

2. When you navigate to Settings -> Agents -> Details, you see that Agent is shown offline since year 1754 (exact date depends on your environment). You cannot run a backup plan on this machine or apply new backup plans to it.

Cause

Issue in the product.

Solution

The issue has been fixed in Update 5 (Build 16180), please update to the latest build.

Acronis Cyber Protect Cloud: Agents offline and slow performance on US5 DC

Symptoms

The following issues are observed on US5 DC:

  • Agents are randomly going offline
  • Agent statuses are changing between online and offline
  • Poor console performance, some tabs take more time to open or do not open at all
  • Service console is slow

Cause

Issue on US5 DC.

Solution

The issue has been fixed in April 2022.

Acronis Cyber Protect 15: registering Management Server fails with "Management server blocked" after offline unregistration

Symptoms

1. You have done the following:

  • Reinstalled Management Server machine before unregistring it from the Cloud Backup Console.
  • Clicked on “I don’t have access to the management server” button in the Cloud Backup Console.

2. When you try to register this Management Server again, registration fails with:

Management server blocked