Office 365 c2c

Symptoms

Office 365 mailbox has Not protected status although a group backup plan is applied.

Cause

Issue happens because currently C2C agent does not perform backup of O365 mailboxes that do not have a valid license.

Symptoms

  1. You have configured Office 365 C2C backup or agentless backup for ESX(i) VMs
  2. Backups run correctly, with no apparent errors
  3. When you check the dashboard for the protected O365 mailboxes or for VMs (e.g. for the last 30 days), the widget shows 0 Total runs and 0 Number of successful runs 

Cause

Issue in the product.