This article describes Acronis Cyber Protect Cloud APS update preparation steps alowing to minizimize the risk of errors that might happen during the update.

Preparation steps described below are highly recommended to the service providers with a large amount of Acronis Cyber Protect Cloud subscriptions managed by OSA (1000+).



When running an upgrade of APS package for Acronis Cyber Protect Cloud, installation procedure fails and it is impossible to proceed with the upgrade procedure after eliminating the root cause.

In this case, you will need to downgrade the APS package following the instruction below, and reach out to Acronis support for further assistance.


Downgrade should not be performed in following cases:

Applicable to:

  • APS package 2.0


After upgrade to APS package 2.0 you receive notification from Acronis Cyber Protect Cloud that Web Hosting Servers quota is exceeded.

Quota on reseller level is set to 0.


Issue in product:

  • [APSOB-5452] After upgrade, WebHostingServers quota=0 for reseller even if embedded subscriptions exist where WebHostingServers quota > 0


Log in to Management Portal and increase quota on reseller level.


APS package must be compatible with following software components:

How to obtain a new version of Acronis Cyber Protect Cloud APS package?

Here you can download the last versions of Acronis Cyber Protect Cloud APS package:


After the upgrade of Acronis Cyber Protect Cloud APS from a previous version to the latest version 2.6 (Build 2708) daily subscription usage reporting might fail. Usages in subscriptions are not updated and it results in incorrect billing of end customers.

The following error messages can be found in Events.log:

WARNING E_WARNING: Attempt to read property "subscriptionId" on null File: /var/www/html/backupservice/app/UsageReport/TenantsMap/TenantsMap.php Line: 83