Issue in the product.
Microsoft 365 mailbox has Not protected status although a group backup plan is applied.
Issue happens because currently C2C agent does not perform backup of O365 mailboxes that do not have a valid license.
While using the C2C Agent, you notice that one Backup took a lot of time to complete. When checking list of recovery points in Cyber Protection console, you notice a slice is the same size as Full Backup taken originally or close to it.
Acronis C2C Agent checks the amount of changes in each site before running a backup.
Full backup is produced if:
Indexing activities after Cloud-to-Cloud backups fail with "Catalog indexing '<C2C_item_name_ArchiveID>' - An internal error. Please contact the support team" error message.
The following solution can be applied by partner administrator:
1. Go to the Backup Storage tab
2. Find the affected archive by the ID from the error message
3. Select the backup archive
Backup of Microsoft 365 resources fails with the following error:
The following quota is reached: Number of protected Microsoft 365 seats
Changes in the Microsoft 365 licensing in Per Workload model in C21.10: Microsoft 365 resources require Seat quotas.
The Microsoft 365 seats that are subject to a per-seat license are:
