E-mail notifications fail
Notification
Setting up E-mail notifications to have Acronis Drive Monitor send alerts and regular disk reports
Acronis Backup & Recovery 10 does not support E-mail notifications for validation tasks
There is no WinPopup service in Windows Vista, Windows 7 or Windows Server 2008
This has been fixed
The subject of the E-mail shows the full operation log
This has been fixed
Description of the Acronis True Image notification feature
Setting up E-mail notifications on the backup process
How to work around the situation when the set up e-mail notifications fail to be received
This has been fixed. Upgrade to Acronis vmProtect 7
Making sure your SMTP Server and client are ready E-mail notifications setup
You can only set one E-mail address to receive notifications regarding the backup process
Create SMTP relay in Microsoft Exchange Server 2007, and then set up E-mail notifications in Acronis Backup & Recovery 10
Either use a web browser different from Internet Explorer to access the Web Console to fix the issue, or troubleshoot the network issues/investigate the particualr SMTP server configuration
Setting up E-mail notifications
Reconfigure the Exchange/mail server
Please provide credentials or use a different mail server
There are several possible causes. Please read the article
Acronis Backup can be set up to notify you by e-mail about backup and recovery task successful completion, failure or when user interaction in required.
E-mail notifications are not available in Acronis Bootable Media.
Solution
Set up SMTP relay in your Microsoft Exchange Server 2007/Exchange 2010 as described in Microsoft Exchange Team Blog: Allowing application servers to relay off Exchange Server 2007.
To set up e-mail notifications:
Use SMTP server that supports the "DATA" command
Make sure that you provided correct user name and password
This article applies to:
- Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
- Acronis Backup & Recovery 11
Authentication error on SMTP server
Uncheck the "Log on to incoming mail server" option
Introduction
Email notifications can be set up in two ways:
1) per backup task (Windows only)
and/or
2) universally for all existing and future backup tasks (Windows, Mac)
Per-backup notifications are more configurable, but are more complicated to set up.
Global notifications are easy to enable, but are less informative.
You receive an email notification about a failed backup.
You check Acronis True Image user interface and all indicates that all backups have completed successfully :
- green check box is displayed on each backup
- backup completion confirmation is displayed under Activity tab for each backup
- a new recovery point under Recovery tab is added as date and time of a successful backup (right upper corner)
Symptoms
You receive an e-mail notification with backup log, containing one or multiple lines with "Volume Tracker has failed to find changes on volume..."
Example:
2018-12-20T09:00:10:378-04:00 10916 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-12-20T09:00:11:190-04:00 10916 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{5e2aeab2-ffb3-4dab-8444-54635f6a3367}\'.
Acronis products support only TRAP operations
Symptoms
- You set up e-mail notifications to Yahoo or to Outlook/Live/Hotmail in Windows version of Acronis True Image.
- Sending e-mail notifications fails with error message "An unknown error has occurred" or "Authentication failed".
Solution
Method 1. Fix email notification settings
You have exceeded your cloud storage quota.