Notification

Setting up E-mail notifications to have Acronis Drive Monitor send alerts and regular disk reports

Acronis Backup & Recovery 10 does not support E-mail notifications for validation tasks

There is no WinPopup service in Windows Vista, Windows 7 or Windows Server 2008

The subject of the E-mail shows the full operation log

Description of the Acronis True Image notification feature

Setting up E-mail notifications on the backup process

How to work around the situation when the set up e-mail notifications fail to be received

This has been fixed. Upgrade to Acronis vmProtect 7

Making sure your SMTP Server and client are ready E-mail notifications setup

You can only set one E-mail address to receive notifications regarding the backup process

Either use a web browser different from Internet Explorer to access the Web Console to fix the issue, or troubleshoot the network issues/investigate the particualr SMTP server configuration

Setting up E-mail notifications

Please provide credentials or use a different mail server

There are several possible causes. Please read the article

Acronis Backup can be set up to notify you by e-mail about backup and recovery task successful completion, failure or when user interaction in required.

E-mail notifications are not available in Acronis Bootable Media.

Solution

Set up SMTP relay in your Microsoft Exchange Server 2007/Exchange 2010 as described in Microsoft Exchange Team Blog: Allowing application servers to relay off Exchange Server 2007.

To set up e-mail notifications:

Uncheck the "Log on to incoming mail server" option

Make sure that you provided correct user name and password

This article applies to:

  • Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

Introduction

Email notifications can be set up in two ways:

1) per backup task (Windows only)

and/or

2) universally for all existing and future backup tasks (Windows, Mac)

Per-backup notifications are more configurable, but are more complicated to set up.

Global notifications are easy to enable, but are less informative.

Acronis products support only TRAP operations

Symptoms

  1. You set up e-mail notifications to Yahoo or to Outlook/Live/Hotmail in Windows version of Acronis True Image.
  2. Sending e-mail notifications fails with error message "An unknown error has occurred" or "Authentication failed".

Solution

Method 1. Fix email notification settings

Symptoms

  1. You set up e-mail notifications to Gmail.
  2. Sending e-mail notifications fails with:
    Authentication failed

Solution

  1. In your Gmail settings turn on Access for less secure apps:
  2. In Acronis True Image settings specify in this order:

    Symptoms

    You receive an e-mail notification with backup log, containing one or multiple lines with "Volume Tracker has failed to find changes on volume..."

    Example:

    2018-12-20T09:00:10:378-04:00 10916 I000101F8: Pending operation 173 started: 'Creating partition image'.

     

    2018-12-20T09:00:11:190-04:00 10916 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{5e2aeab2-ffb3-4dab-8444-54635f6a3367}\'.

    You receive an email notification about a failed backup.

    You check Acronis True Image user interface and all indicates that all backups have completed successfully :

    • green check box is displayed on each backup
    • backup completion confirmation is displayed under Activity tab for each backup
    • a new recovery point under Recovery tab is added as date and time of a successful backup (right upper corner)
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