E-mail notifications fail
Notification
Setting up E-mail notifications to have Acronis Drive Monitor send alerts and regular disk reports
Acronis Backup & Recovery 10 does not support E-mail notifications for validation tasks
There is no WinPopup service in Windows Vista, Windows 7 or Windows Server 2008
This has been fixed
The subject of the E-mail shows the full operation log
This has been fixed
Description of the Acronis True Image notification feature
Setting up E-mail notifications on the backup process
How to work around the situation when the set up e-mail notifications fail to be received
This has been fixed. Upgrade to Acronis vmProtect 7
Making sure your SMTP Server and client are ready E-mail notifications setup
You can only set one E-mail address to receive notifications regarding the backup process
Either use a web browser different from Internet Explorer to access the Web Console to fix the issue, or troubleshoot the network issues/investigate the particualr SMTP server configuration
Setting up E-mail notifications
Reconfigure the Exchange/mail server
Please provide credentials or use a different mail server
Acronis Backup can be set up to notify you by e-mail about backup and recovery task successful completion, failure or when user interaction in required.
E-mail notifications are not available in Acronis Bootable Media.
Solution
Set up SMTP relay in your Microsoft Exchange Server 2007/Exchange 2010 as described in Microsoft Exchange Team Blog: Allowing application servers to relay off Exchange Server 2007.
To set up e-mail notifications:
Authentication error on SMTP server
Uncheck the "Log on to incoming mail server" option
Use SMTP server that supports the "DATA" command
Make sure that you provided correct user name and password
This article applies to:
- Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
- Acronis Backup & Recovery 11
Symptoms
You receive an e-mail notification with backup log, containing one or multiple lines with "Volume Tracker has failed to find changes on volume..."
Example:
2018-12-20T09:00:10:378-04:00 10916 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-12-20T09:00:11:190-04:00 10916 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{5e2aeab2-ffb3-4dab-8444-54635f6a3367}\'.
You receive an email notification about a failed backup.
You check Acronis True Image user interface and all indicates that all backups have completed successfully :
- green check box is displayed on each backup
- backup completion confirmation is displayed under Activity tab for each backup
- a new recovery point under Recovery tab is added as date and time of a successful backup (right upper corner)
There are several possible causes.
Symptoms
- You set up e-mail notifications to Gmail.
- Sending e-mail notifications fails with:
Authentication failed
Solution
- In your Gmail settings turn on Access for less secure apps:
- In Acronis True Image settings specify in this order:
Symptoms
- You set up e-mail notifications to Yahoo or to Outlook/Live/Hotmail in Windows version of Acronis True Image.
- Sending e-mail notifications fails with error message "An unknown error has occurred" or "Authentication failed".
Solution
Method 1. Fix email notification settings
You have exceeded your cloud storage quota.
Acronis products support only TRAP operations
Symptoms
After Acronis Cyber Cloud 20.07 release in July 2020, notifications about C2C backups don't contain group name in subject.
Cause
Issue in the product.
Solution
This issue has been fixed in Acronis Cyber Cloud 20.08.