Network

How to use LAN-free backup of virtual machines with Acronis Agent

Instructions on how to save the Acronis Agent for ESX/ESXi Virtual Appliance logs to a network share

This article applies to:

This article applies to:

  • Acronis True Image 2015
  • Acronis True Image 2014
  • True Image 2013 by Acronis
  • Acronis True Image Home 2012
  • Acronis True Image Home 2011
  • Acronis True Image Home 2010
  • Acronis True Image Home 2010 Online Backup (Standalone)

Supported Media

Acronis True Image 2015/2014

Acronis Cloud supports backup from the following sources:

NAS devices are automatically detected and offered as backup location

Currently Acronis True Image products do not support SFTP

Summary:

If a Macintosh client attempts to connect to an Acronis Files Connect (formerly ExtremeZ-IP) DFS root volume from a network subnet that is not assigned to a site in Active Directory, you may see this error message in the Acronis Files Connect debug log. "Unable to determine site index for ip address x.x.x.x. This user will not be able to access DFS shares on volume X"

Symptom:

After upgrading from previous versions to 2.1.1x18 or v3.0x10, a Mac user mounts a volume using a NT domain account:
a) Some (or all) folder/files within the volume are not visible, even though the user has permissions in NT
b) User is unable to write or delete inside a folder where they have NT permissions

Description of the Wake-on-LAN technology implemented in Acronis Backup Advanced

Create two separate tasks if you are planning to back up local and network folders

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

 

Symptoms

  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service

Symptoms

You try to install Acronis Snap Deploy 5. Installation fails with the following error message:

Web Core Error: the URI protocol is not supported

Cause

Under investigation.

Solution

1. Make sure you are using the latest build of the product

Instructions on how to troubleshoot and resolve issues with corrupt backups

Contact Acronis Customer Central for a resolution

Acronis True Image 2019, 2018, 2017 and 2016 support the following network protocols:

SMB (Server Message Block)
CIFS (Common Internet File System, Microsoft`s reworked version of SMB)
SMB2 (introduced with Windows Vista)
SMB3 (introduced with Windows 8. Latest update is SMB 3.1.1 as of March 2016, introduced with Windows 10)
FTP (File Transfer Protocol, supported only in Windows version of Acronis True Image, Linux and WinPE-based rescue medias)

Introduction

This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2019.

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on the red X or || icon to see details, one of the following messages is shown:

Using Wireshark or tcpdump you can collect network tracing logs

Pages

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