My Acronis account

Descriptive Guide to navigating Acronis website, creating account, downloading files and getting Support

This article describes why it is important to download the latest build of an Acronis product even if you have a boxed version

How to change password for your account on Acronis website

You need to have Order ID and a serial number to retrieve the registration E-mail

Most probably the download link expired or was copied incorrectly. Download the product from your Acronis account.

Acronis renewals must be registered to complete the maintenance renewal transaction. You can  update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Log into your account at Acronis website and check the "Maintenance" column.

You can view your case status under "My Support Requests"

You can submit a comment under "My Support Requests" that will be recorded directly in your case

You can attach a file to your comment. The file size should be no more than 5 MB

The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue

You can view your case severity under "My Support Requests"

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

You can view your orders and retrieve your serial numbers from your account at the Acronis website

How to subscribe or unsubscribe to Acronis Newsletters or E-mail offers

Summary: registration process at the official Acronis web site

If you have forgotten both e-mail and password, use THIS ARTICLE.

Do the following to reset a forgotten password:

We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily:

Phone support for technical issues is available in Acronis Advantage (business products) and Pay-Per-Incident (home products) support programs.

How to change the registration e-mail on Acronis website

It is recommended to register your serial numbers for Acronis products at the official Acronis website, so that you can at any time:

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

How to get Support on Acronis Website

Acronis products can be sold as perpetual (or one-time purchase) licenses or subscriptions.

Perpetual licenses are unlimited in time, subscriptions are time-limited. Depending on the product, feature set and support options may vary for each license type. For example, to learn more about available licensing models in Acronis True Image 2018 and Acronis Backup 12.5 check Acronis True Image 2018 licensing and Acronis Backup 12.5 licensing respectively.

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