My Acronis account

Most probably the download link expired or was copied incorrectly. Download the product from your Acronis account.

You can view your case status under "My Support Requests"

You can submit a comment under "My Support Requests" that will be recorded directly in your case

You can attach a file to your comment. The file size should be no more than 5 MB

The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue

You can view your case severity under "My Support Requests"

How to subscribe or unsubscribe to Acronis Newsletters or E-mail offers

Descriptive Guide to navigating Acronis website, creating account, downloading files and getting Support

How to get Support on Acronis Website

Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

This article describes why it is important to download the latest build of an Acronis product even if you have a boxed version

Acronis products can be sold as perpetual (or one-time purchase) licenses or subscriptions.

Perpetual licenses are unlimited in time, subscriptions are time-limited. Depending on the product, feature set and support options may vary for each license type. For example, to learn more about available licensing models in Acronis True Image 2019 and Acronis Backup 12.5 check Acronis True Image 2019 licensing and Acronis Backup 12.5 licensing respectively.

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What is Acronis account and how to create one

Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation, receive technical help, and get access to special offers from Acronis as well as notifications about new product releases.

If you have forgotten both e-mail and password, use THIS ARTICLE.

You want to log in to your Acronis account at https://account.acronis.com, but you have forgotten your password. This article explains how to reset the forgotten password and specify a new password for your account.

Do the following:

You can view your orders and retrieve your serial numbers from your account at the Acronis website

Log into your account at Acronis website and check the "Maintenance" column.

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

You need to have Order ID and a serial number to retrieve the registration E-mail

How to change the registration e-mail on Acronis website

Summary: registration process at the official Acronis web site

It is recommended to register your serial numbers for Acronis products at the official Acronis website, so that you can at any time:

We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily:

You have a subscription-based product:

  • Acronis True Image Subscription
  • Acronis Backup (Advanced) Subscription
  • Acronis Cloud Storage Subscription

Subscription-based products have an auto-renewal option, which means, you are automatically charged for the next subscription period and your subscription is extended for another year.

This article helps you to check whether auto-renewal is turned on and turn it off, if need be.

Description

If you purchased a subscription product from Acronis, you may need to change your payment details, e.g if the credit card used for payments expires or you simply want to use a different payment method.

You have licenses of Acronis products registered in your account at Acronis website. You want to move some or all of these licenses to another account (associated with another email).

First, check whether your license is a perpetual license or a subscription. How to check whether your license is perpetual or subscription

Second, decide whether you want to move all licenses of this product or select licenses.

Where to find the serial number of your copy of Acronis product

Phone support for technical issues is available in Acronis Advantage (business products) and Pay-Per-Incident (home products) support programs.

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

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