Most probably the download link expired or was copied incorrectly. Download the product from your Acronis account.
You can view your case status under "My Support Requests"
You can submit a comment under "My Support Requests" that will be recorded directly in your case
You can attach a file to your comment. The file size should be no more than 5 MB
The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue
You can view your case severity under "My Support Requests"
"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases
You can view your orders and retrieve your serial numbers from your account at the Acronis website
How to subscribe or unsubscribe to Acronis Newsletters or E-mail offers
You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.
If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.
Descriptive Guide to navigating Acronis website, creating account, downloading files and getting Support
How to get Support on Acronis Website
Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.
How to change the registration e-mail on Acronis website
Phone support for technical issues is available in Acronis Advantage (business products) and Pay-Per-Incident (home products) support programs.
You need to have Order ID and a serial number to retrieve the registration E-mail
You have licenses of Acronis products registered in your account at Acronis website. You want to move some or all of these licenses to another account (associated with another email).
First, check whether your license is a perpetual license or a subscription. How to check whether your license is perpetual or subscription
Second, decide whether you want to move all licenses of this product or select licenses.
Summary: registration process at the official Acronis web site
It is recommended to register your serial numbers for Acronis products at the official Acronis website, so that you can at any time:
Log into your account at Acronis website and check the "Maintenance" column.
This article describes why it is important to download the latest build of an Acronis product even if you have a boxed version
For general information about Acronis Bootable Media see Acronis Bootable Media.
We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily:
Acronis products can be sold as perpetual (or one-time purchase) licenses or subscriptions.
Perpetual licenses are unlimited in time, subscriptions are time-limited. Depending on the product, feature set and support options may vary for each license type. For example, to learn more about available licensing models in Acronis True Image 2019 and Acronis Backup 12.5 check Acronis True Image 2019 licensing and Acronis Backup 12.5 licensing respectively.
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If you purchased a subscription product from Acronis, you may need to change your payment details, e.g if the credit card used for payments expires or you simply want to use a different payment method.