Introduction
Having issues with activating your Acronis True Image license? Paid for a license or renewal, but it still says "Trial" or "Expired"? Unable to sign in? This articles gives instructions how to fix that.
My account
You have licenses of Acronis products registered in your account at Acronis website. You want to move some or all of these licenses to another account (associated with another email).
Please do not confuse this with moving license to a different computer within the same Acronis account.
First, check whether your license is a perpetual license or a subscription. How to check whether your license is perpetual or subscription
"Support Requests" is an Acronis account section, where you can browse and review all your cases
You want to log in to your Acronis account at https://account.acronis.com, but you have forgotten your password. This article explains how to reset the forgotten password and specify a new password for your account.
Do the following:
Log into your account at Acronis website and check the "Maintenance" status
What is Acronis account and how to create one
Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation, receive technical help, and get access to special offers from Acronis as well as notifications about new product releases.
We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily:
How to change the registration e-mail on Acronis website
What is Acronis account and how to create one
Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation, receive technical help, and get access to special offers from Acronis as well as notifications about new product releases.
Frequently asked questions to purchase on Acronis website.