MSI

Installation of Acronis Product fails without Return Value 3 or Rollback in MSI Log

Installation of Acronis Product fails with WMI Error in MSI log. This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software.

This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software

Symptoms

1. Installation of Acronis True Image over an earlier version/build fails with "Fatal error during installation"

2. MSI log refers a missing .MSI file in a subfolder of C:\Windows just before "Return value 3" with an error

The system cannot find the file specified

Example of installation log:

If there is an issue with correct installation of Acronis software, then it can be useful to send an installation log along with the request for support

Symptoms

You may experience issues with booting a Linux-based bootable media on MSI GE72VR 6RF notebook. Agent locks up while 'Loading the network connection setting...'

Solution

Issue can be resolved by adding the acpi=off noapic parameter to the Linux kernel when creating the media:

If there is an issue with installation of Acronis Backup, it may be useful to create an installation log and send it along with your request for support. Acronis Backup creates the log automatically. 

If installation of any of Acronis Backup components fails in Windows, it will automatically offer you to view the MSI log:

You have two links there:

Symptoms

You are installing Acronis Agent on a Domain Controller. Installation fails.

When checking MSI installation log, you see this error:

Windows components of Acronis Backup 12.5/12 can be installed or updated using Windows Installer (the msiexec program) via MST-transform file or using msiexec command line parameters provided directly in installation script. Linux components are also available for installation in unattended mode.

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