This is an issue with SELinux 3.7.19 and higher

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server Virtual Edition
  • Acronis Backup & Recovery 10 Server for Linux


  1. You are attempting to mount a backup from Acronis Backup & Recovery 10 GUI;
  2. The attempt fails with the following error message:

    Failed to execute the TrueImageMount command
    'mount: you must specify the filesystem type'

This operation mounts a virtual machine

Acronis True Image either cannot mount an image, when there is Utimaco SafeGuard Easy installed, or Acronis True Image hangs after mounting/unmounting an image. Restoring the backup may also decrypt the data

If a multi-volume image resides on several discs, then it cannot be mounted

How to troubleshoot and solve the issue

Restore the files/folders again with the File level security settings option ticked off

This article explains how to resolve the Exchange items recovery issue which occurs on mounting (running from backup) of a temporary VM

If an archive is saved to an RDX or Iomega REV drive, there will be no possibility to apply retention rules or mount it

An incremental backup created after a previous backup in the chain has been edited in the read/write mode will not have the changes of the edited backup


Now that I've migrated from SFM to Acronis Files Connect (formerly ExtremeZ-IP), my Mac clients fail to auto-mount volumes. What's wrong?



The first thing to check is to look in the "Acronis Files Connect Administrator" program and see if the "Allow Workstations To Save Password" button is checked. If this is not checked, then workstations will not be able to log in at start up correctly. Turn this option on, then remount the servers from the clients and set up the auto-mounting again.


I have been using the "mount volume" command to mount AppleTalk-based AFP server volumes. This command doesn't seem to work with Acronis Files Connect (formerly ExtremeZ-IP) servers. What's wrong?



The original "mount volume" scripting addition works only for AppleTalk volumes. This command used the following syntax:

mount volume "volume" on server "server" in AppleTalk zone "zone"


As of version 6.0.4, Acronis Files Connect (formerly ExtremeZ-IP) supports volumes that are, or contain, Mount Points (also known as Junctions).

Mapped drives are not listed/available in GUI (e.g. as the backup source/destination) or backup via acrocmd command line tool to a mapped drive fails.

Create special registry keys to fix this issue


  1. After you install Acronis Cyber Backup 12.5 on the machine, certain USB drives/keys are not instantly detected. It takes 2-5 minutes for the drive to acquire a letter and be accessible in Windows Explorer.
  2. If you stop Acronis Managed Machine service, the same USB drives are detected instantly.


Hardware incompatibility: some specific devices incorrectly process standard commands issued by Acronis product components.

You have created a WebCP backu plan with an SMB share as destination. Later, you have changed destination to another SMB share and specified another credentials.

Mounting a recovery point in cPanel fails with:

Failed to mount the recovery point

NFS shares support in Acronis Backup products