mobile app

Acronis Access for Android: Migrating from Access 3.2 or older to Access 7.0

A guide on how to migrate from Access for Android version 3.2 to the newest version.

Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."

You have a backup of a mobile device that you want to delete.

You log in to the backup console and try to remove this backup.

You get this error:
Error code: 31
Module: 349
LineInfo: 0x4939462BB332D840
Fields: {"Expression":"result >= MIN_ARCHIVE_CORE_VERSION","$module":"common_archive_addon_vsa64_10330"}
Message: Internal error: An expression test has failed.

Acronis Mobile: sunset of mobile backup to NAS

We would like to inform you that we will discontinue the support for mobile backups to NAS devices on August 31, 2021. Even though you will not be able to backup mobile data to NAS devices anymore, you will still be able to recover data from existing NAS backups until October 31, 2021.

After carefully evaluating customer interest and use, Acronis Mobile will no longer offer the ability to back up mobile devices to NAS:

Acronis Cyber Protect Home Office: Login to Acronis mobile app or setting up backups/ registering new user takes too much time

Symptoms

You are facing one of these issues: