Install a new version of SnapAPI drivers with a fix


1. An Acronis Service (Acronis Managed Machine Service, Acronis Management Server Service etc) is not running,
2. When you try to start it from Windows Task Manager or Services window, it fails with message The system cannot find the file specified.

Sometimes the Developers can suggest increasing the archive cache used by the new technology. Below you can find the instructions for different OS types.

The value <size suggested by the developer> can be either in MB or GB (1024M or 1G). Both ways are correct. 


Usually this solution is being applied if Acronis managed machine process (mms.exe) consumes too much RAM and crashes.


  1. You cannot start a backup or register an agent because the machine is offline
  2. When you check Acronis services on the machine, Acronis Managed Machine service fails to start with dependency error:

    Error 1068: The dependency service or group failed to start