Microsoft 365 backup

Acronis Cyber Protect Cloud: C2C backup applied to custom groups fails with "The following quota is reached for '..': Number of protected Microsoft 365 seats."

Symptoms

  • You have created a custom group for your cloud-to-cloud workloads
  • You have applied a protection plan for the group
  • Backups of the group fails with the error "The following quota is reached for '': Number of protected Microsoft 365 seats. Please contact your service provider to increase the quota for Microsoft 365 seats." despite quota being set to unlimited.
Acronis Cyber Protect: Warnings "Failed to load tabs in channel: Error: 400" by C2C backup

Symptoms

  • You have a protection plan for Microsoft Teams
  • Recently, backups started reporting the warning: "Failed to load tabs in channel 'General': 'Error: 400 GET’"

Cause

Issue in the product. The issue is caused by unexpected changes in Microsoft API.

Acronis Development team is working on a fix.

Acronis Cyber Protect Cloud: Microsoft 365 backups fail with "The following quota is reached: Number of protected Microsoft 365 seats" after C23.01 release

Symptoms

  • After the January release of C23.01, Microsoft 365 backups randomly fail with "The following quota is reached: Number of protected Microsoft 365 seats"
  • There are enough Seat quotas allocated to the tenant
  • You haven't created any custom groups for your cloud-to-cloud workloads

Cause

Acronis Development team is investigating the issue.

Acronis Cyber Protect Cloud: "Next Backup" Date Is in Past or "Not scheduled" Although the Plan Is Applied

Symptoms

When performing a backup of multiple mailboxes, some of the mailboxes are skipped. As a result, the Next backup date is incorrect and a Backup is missing error message may appear.

Cause

The backup scheduler will sometimes not update the Next backup date in case a previous scheduled backup was skipped.

Acronis Cyber Protect Cloud: "Next backup" date is in the past for C2C backups

Symptoms

  • You back up Microsoft 365 or Google Workspace resources using C2C (Cloud-to-Cloud) backup method
  • In the Cyber Protection Console, the "Next backup" date remains in past or shown as "Not scheduled", although backups run every day
Acronis Cyber Protect Home Office: Microsoft 365 backup fails with "Internal error"

Symptoms

 

  • Since January, C2C backups of Microsoft 365 have been failing with "Internal error"

Cause

Issue in the product.

Solution

The issue is fixed in the beginning of May.