Introduction

Usually, your account must be assigned the global administrator role in order to protect Microsoft 365 data using the cloud Agent for Microsoft 365. 

However, in some cases, it may be impossible to use the Global Administrator role, e.g. due to security restrictions.

Solution

Grant Tenant wide permissions to the Backup Service application and create a custom role for this purpose. Please follow instructions in Microsoft documentation:

Introduction

Symptoms

You are facing one of these issues:

• You notice that some items (Sharepoint site, a user mailbox, etc.) are not shown in Acronis console, especially if the item has been created/ edited recently.
• You have deleted an item from Microsoft 365/ Google Workspace, but the same item (mailbox, site, etc.) is still visible in Acronis console. Backup of such sources may fail.

Cause

This state is caused by the fact that changes in Microsoft 365 have been done less than 24 hours ago.

Symptoms

When the user attempts to perform a backup or recovery of Microsoft 365, the operation fails with one or more of the following error messages:

Introduction

Due to Office 365 integration between Acronis platform and Microsoft, customers may not be able to interpret how the changes in Office 365 are synced on Acronis side.

In this article we will explain how Acronis Microsoft 365 seats in per workload model are billed for Admin users (external users), Microsoft Teams users and SharePoint users.

OneDrive

Scenario

Customer never switched on OneDrive for the user but the user is shown to has OneDrive in Acronis, thus seat is counted.