Microsoft 365

Symptoms

You recover Microsoft 365 data from a backup (via Online Dashboard).

Entire mailbox is selected for recovery.

After recovery, the operation status is "succeeded with warnings":

Cannot recover Microsoft 365 mailbox item ID: ..... in folder .... is skipped because size is larger than 4MB limit.

Data is recovered successfully except the attachment mentioned in the warning.

Introduction

Usually, your account must be assigned the global administrator role in order to protect Microsoft 365 data using the cloud Agent for Microsoft 365. 

However, in some cases, it may be impossible to use the Global Administrator role, e.g. due to security restrictions.

Solution

Grant Tenant wide permissions to the Backup Service application and create a custom role for this purpose. Please follow instructions in Microsoft documentation:

Symptoms

Microsoft 365 Cloud-to-Cloud (C2C) backup or restore jobs are being executed slower than expected and take significant time to complete.

Cause

Cloud-to-Cloud backups are not that dependent on the total size of the backed up data (though this also has its role) but rather on the number of items that are being backed up.

Each separate item creates a separate request to Microsoft and depending on the number, throttling can be enabled on Microsoft side to reduce the load.

Symptoms

You are facing one of these issues:

  • You notice that some items (Sharepoint site, a user mailbox, etc.) are not shown in Acronis console, especially if the item has been created/ edited recently.
  • You have deleted an item from Microsoft 365/ Google Workspace, but the same item (mailbox, site, etc.) is still visible in Acronis console. Backup of such sources may fail.

Cause

This state is caused by the fact that changes in Microsoft 365 have been done less than 24 hours ago.

Introduction

Starting from C23.01, Acronis Cyber Protect Cloud introduces the new feature "Group management for Microsoft 365/Google Workspace".

This feature improves the quality of the partner experience by saving time and effort with streamlined protection management for multiple Microsoft 365 and Google Workspace workloads. It also eliminates the need to configure protection for each individual workload. This is especially useful in scenarios where customers have 100+ seats.

Symptoms

When the user attempts to perform a backup or recovery of Microsoft 365, the operation fails with one or more of the following error messages:

Symptoms

  • You are running a Microsoft 365 backup 
  • Starting from December 2022, backups fail with “'[Microsoft][ews-code=ErrorInternalServerError]: An internal server error occurred. The operation failed'”
  • All Data centers and both local and C2C backups are affected

Cause

The issue is caused by a global incident on Microsoft side.

Issue has been resolved.

Introduction

Due to Office 365 integration between Acronis platform and Microsoft, customers may not be able to interpret how the changes in Office 365 are synced on Acronis side.

In this article we will explain how Acronis Microsoft 365 seats in per workload model are billed for Admin users (external users), Microsoft Teams users and SharePoint users.

OneDrive

Scenario

Customer never switched on OneDrive for the user but the user is shown to has OneDrive in Acronis, thus seat is counted.

Introduction

Starting from C23.02, Acronis Cyber Protect Cloud introduces the new feature "Outbound email scanning for Microsoft 365 users".

This feature improves the quality of the partner experience by providing the following:

Symptoms

  • You have created a protection plan for your Microsoft 365 Teams to Acronis Cloud
  • When you check the storage, Team channels files are backed up twice:
  1. The 1st time as site backup