Create a public folder in Microsoft Exchange Server to fix the issue

An attempt to connect to an Acronis Agent fails with "Active Directory is not available for the specified user. Cannot create MAPI profile. Probably, the user does not have a mailbox or Microsoft Exchange MAPI and CDO are probably out of date."

Install Microsoft Messaging API and Collaboration Data Objects 1.2.1 to solve the issue

Installation aborts for Agent for Exchange. To solve this issue, update the MAPI to the latest version.

Backup of databases or mailboxes or browsing of mailboxes fails with "MAPI IMsgstore has not been retrieved from IMAPIsession. HRESULT: -2147221219". To fix this issue, install the MS update rollup.

Register the MAPI PST service by using either the MFCMAPI tool (go to Profile -> Advanced profile -> Add services to MAPISVC.INF... and select PST) or Mergeini.exe

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