Manual update

Acronis Cyber Protect: Agent update hangs or fails if DeviceLock service cannot be stopped during installation

Symptoms

  1. Agent setup hangs during update due to deadlock in DeviceLock agent.
  2. Windows System log contains messages from Service Control Manager:

  • A timeout (600000 milliseconds) was reached while waiting for a transaction response from the Device Lock service.

OR

1. Agent installation, uninstallation, or update fails with "Fatal error during installation",

Acronis Cyber Protect Cloud: Auto-update or remote installation fails with "Failed to launch installation or update support service on host: The specified service already exists"

Symptoms

Auto-update, remote update, or remote agent installation fails with the following error: