management server

Symptoms

  1. You use a separate MS SQL server for Acronis Management Server database
  2. TLS 1.0 is disabled on the machine with Management Server and other machines
  3. Operations on Management Server fail. Management server log (%ProgramData%/Acronis/AMS/logs/ManagementServer.0.log) contains the following error:

      | error 0x1290021: 01000: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SSL Security error  [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (SECDoClientHandshake()).

Symptoms

Backup fails with the following message

The management server is not available for more than 30 days

Symptoms

You want to change the default port to access the Management Server installed on a Windows or Linux machine

Solution

Management Server

On the Windows machine where the Acronis Management Server is installed do the following:

Symptoms

Agent registration fails with the following error:

Failed to validate possible tenant change: unintended tenant change

This error usually occurs when re-registering the Agent, e.g. to a different tenant. 

Cause

Issue in the product: resource remains tied to the previous tenant and cannot be registered to a new tenant.

Solution

There are 2 possible workarounds:

Symptoms

  • You have re-registered Management Server in Cloud platform for some reason, e.g. as a workaround for any issue,
  • After that, all licenses disappeared from the on-premises Management Server despite successful activation,
  • In Cloud console, Management Server is present, and all licenses are allocated and displayed correctly

Cause

Issue in the product.

Solution

This issue has been fixed in Build 28503. Please follow the steps below to resolve the issue:

This article applies to: Acronis Cyber Protect 15 Update 3 (Build 28035)

Symptoms

  1. You are trying to register offline Management Server in Cloud account
  2. When you upload the registration file, a message appears:

    "Registration file is already in use.
    This offline management server is already registered"

 

Symptoms

1. You have done the following:

  • Reinstalled Management Server machine before unregistring it from the Cloud Backup Console.
  • Clicked on “I don’t have access to the management server” button in the Cloud Backup Console.

2. When you try to register this Management Server again, registration fails with:

Management server blocked

Introduction

You would like to change the default port to access the Management Server installed on a Windows or Linux machine. In this article you will find instructions on how to change the ports on both the Management Server and the Agents.

Solution

Management Server

On the Windows machine where the Acronis Management Server is installed do the following: