Login

Logging on a machine through RDP does not trigger the task scheduled to start on user logon

The recommendation is to set the task to run as Administrator

You have entered an incorrect E-mail or password. Please ensure that you type in a correct E-mail and password for your Acronis account

The user under which you are trying to log in does not have Administrator rights

The default credentials for Virtual Appliance-based installation are predefined. For Windows-based they are the ones of Administrator account of the machine with the Acronis Agent installed

Description of how to troubleshoot and fix the issue by enabling Exchange-aware option on the stage where login credentials are checked

Login to online backup fails with "The e-mail or password is incorrect."

When connecting to RHEV Manager, make sure you include domain in the user name

Summary:

Web Login Links are a MassTransit 6.0 feature which allows quick login access for web client users by providing a clickable web browser link in an email. This article describes how to configure and use these links as well as the security risks of the different types of email links when an email is intercepted by a third party.

For information on web login links for MassTransit 7, please refer to the Email Notification Tokens page.

Symptoms

  1. You start Acronis True Image and log in to your Acronis account or perform an operation that requires logging in to account.
  2. You receive this error:
    You have entered an incorrect e-mail or password. Please ensure that you type an e-mail and password for your Acronis account.

Solution

Check the e-mail and the password you have provided:

You need to have Order ID and a serial number to retrieve the registration E-mail

How to change password for your account on Acronis website

Quick solution

First steps:

  1. Create a new test backup task
  2. Check if NAS can be accessed in Windows Explorer
  3. Try copying a file from Windows to the folder for backups on NAS

If the issue persists, try re-establishing connection to NAS:

Create two separate tasks if you are planning to back up local and network folders

A single-pass backup of an SQL instance will fail if the user does not have enough privileges to back up SQL databases

How to change the registration e-mail on Acronis website

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
10 + 2 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.