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Symptoms

  1. You start Acronis True Image and log in to your Acronis account or perform an operation that requires logging in to account.
  2. You receive this error:
    You have entered an incorrect e-mail or password. Please ensure that you type an e-mail and password for your Acronis account.

Solution

Check the e-mail and the password you have provided:

You start Acronis True Image and provide credentials to your Acronis account.

Signing in fails with this error:

An error occurred while signing in. Please try again later.