local storage

Symptoms

  1. You have Acronis Cyber Protect Cloud 8.0 or 9.0.
  2. Local backup offering item is enabled for a customer.
  3. However, the customer cannot select any local destination in a backup plan; Cloud destination is set by default and cannot be changed:

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect Cloud 9.0 Update 2.

A machine/device/website is considered protected as long as at least one backup plan is applied to it. A mobile device becomes protected after the first backup. An Office 365 seat is considered protected as long as at least one backup plan is applied to the user's mailbox or OneDrive. When the cloud storage quota overage is exceeded, backups fail. When the overage for a number of devices is exceeded, the user cannot apply a backup plan to more devices.