Linux-based

Symptoms

1. Proxy settings are specified for Acronis Cyber Backup 12.5 Agent. 

To verify whether proxy server settings are set on the Agent, check if the the following registry key exists:

HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\MMS\Configuration\General\OnlineBackup\ProxyServer

2. You created a Linux-based bootable media on this machine,

3. When you boot a target device with this bootable media, disks and volumes are not displayed.

Symptoms

  1. You boot a machine with Acronis Cyber Backup Linux-based bootable media
  2. You start a backup wizard, click on Items to backup and select the entire machine
  3. The following warning appears:

    This machine cannot be selected directly.
    A previous agent version is installed on the machine.
    Use policy rules to select this machine for backup.

Troubleshooting Acronis Backup and Recovery NIC detection issues

Introduction

In some rare cases there can be some issues with network cards.

So here is the situation: You booted machine from Linux-based Bootable Media and your NIC doesn't acquire DHCP address or isn't listed as device

Solution

Follow step-by-step instructions below to troubleshoot the issue.