License

Acronis Backup & Recovery 11 licensing policy

You are trying to activate Acronis True Image using offline activation and get this error. Select the right license file or enter the activation code manually.

Instructions on how to install Acronis License Server and manage licenses

Introduction

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.

You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.

When your Acronis Backup to Cloud subscription is about to expire and you want to continue backing up to cloud, you need to renew the subscription.

Where to find end-user license agreement of Acronis products

Acronis Disk Director 12.5 editions:

  • Acronis Disk Director 12.5 Home
  • Acronis Disk Director 12.5 Workstation
  • Acronis Disk Director 12.5 Server

All editions have perpetual licenses that are unlimited in time. One perpetual license allows to use Acronis Disk Director 12.5 on one machine/operating system.

Acronis True Image 2016 is released in 2 editions:

  • Acronis True Image 2016
  • Acronis True Image Cloud (2016 release)

Both editions are available as 1, 3 or 5 machines licenses. Each license can be used for installing Acronis True Image on Windows or Mac.

Run repair installation, make sure connection between Agents and License server is stable

This article applies to:

  • Acronis Snap Deploy 4

Symptoms

You attempt the deployment, it fails with error similar to: “Failed to check license – License server unavailable".

Issue

I want to find out the current status of my license. How do I do that?

Issue

Trial period for the Acronis product is over and I have purchased a license for that product. Is there a licensed version of the product software I need to download that is different from the trial version of the product software that I have already installed?

Symptoms

  1. You use on-premises installation of Acronis Cyber Backup 12.5
  2. You register maintenance renewal under your Acronis Account, then you synchronize licenses with account using Sync button under Settings > Licenses in backup management console.
  3. After successful synchronization, the new maintenance expiration date does not appear in the console, you see old date or Expired.

Cause

Introduction

Activation makes sure you are using Acronis Cyber Backup in the compliance with Acronis Licensing Policy and Acronis end user license agreement (EULA) [pdf]. In most cases, one purchased Acronis Cyber Backup license key allows protection of one physical machine.

Acronis True Image 2020 is available as 4 license types:

  • Acronis True Image 2020 Essential
  • Acronis True Image 2020 Advanced
  • Acronis True Image 2020 Premium
  • Acronis True Image 2020 Standard

All types are available as 1, 3 and 5 machines licenses. Each license can be used for installing Acronis True Image on Windows or Mac.

Using DL Management Console connect to the instance of DeviceLock Enterprise Server, open Server Options and double click DeviceLock license(s) parameter to open the window with information about the total number of installed and used licenses.

You do not have a license to back up ESX(i) or Hyper-V. Please add the correct license

Symptoms

  1. You installed Acronis Cyber Backup 12.5 Build 12730, 12860 or 12890. Acronis Cyber Backup 12.5 Standard license is assigned to the machine.
  2. You create or edit a backup plan to back up a group of application items: mailboxes, SQL or Exchange databases.
  3. A warning appears: An Advanced license is required

Cause

Issue in the product. 

Symptoms

Microsoft 365 mailbox has Not protected status although a group backup plan is applied.

Cause

Issue happens because currently C2C agent does not perform backup of O365 mailboxes that do not have a valid license.

Introduction

Having issues with activating your Acronis True Image license? Paid for a license or renewal, but it still says "Trial" or "Expired"? Unable to sign in? This articles gives instructions how to fix that.

Symptoms

  1. You installed Agent for Windows XP SP2 on a machine with Windows XP SP2 x86 and registered the installed Agent on Management Server
  2. Management Server contains available licenses for Acronis Cyber Protect 15 /Acronis Cyber Backup 15
  3. When you try to assign a license to the Agent on Windows XP SP2 machine, no license can be assigned:

Symptoms

  1. You open Acronis Cyber Backup web console, go to Settings -> Licenses and click Sync to synchronize subscription licenses from Acronis account,
  2.  The following error appears:

    Acronis account <xxx> synchronization failed

Symptoms

  1. You installed Acronis Cyber Backup 12.5 Agent on a machine with non-server operating system (Windows 7/8.1/10 etc.) that has a Hyper-V role enabled. A Workstation license is assigned to this Agent.

    To check whether Hyper-V role is enabled on the machine, open Windows Services (Start -> Run -> Services.msc) and look for services with names starting with "Hyper-V", e.g. Hyper-V Virtual Machine Management. If such services are present in the list, then Hyper-V role is enabled.

This article provide troubleshooting steps for license assignment issues: in case license cannot be assigned to Acronis Agent or an assigned license was lost by Agent.

This article provides troubleshooting steps for synchronization of licenses with Acronis account.

Prerequisites

Please note that only subscription licenses can be synchronized. If you have perpetual licenses, add them manually: Click Settings -> Licenses –> Add keys and paste the serial numbers.
To synchronize the subscription keys with keys registered under Acronis Account, go to Settings -> Licenses, click Sync and sign in to your Acronis account.

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