License sync

Symptoms

  1. You have Netskope client utility installed
  2. When you try to synchronize licenses in Management server with Acronis Account (Settings -> Licenses -> Sync) the operation fails with the following error:

    Acronis account xxx synchronization failed

Cause

Acronis Cyber Backup 12.5 detects a self-signed certificate in certificate chain and cannot verify it.

This article provides troubleshooting steps for synchronization of licenses with Acronis account.

Prerequisites

Please note that only subscription licenses can be synchronized. If you have perpetual licenses, add them manually: Click Settings -> Licenses –> Add keys and paste the serial numbers.
To synchronize the subscription keys with keys registered under Acronis Account, go to Settings -> Licenses, click Sync and sign in to your Acronis account.