License management

Acronis Cyber Protect 15: impossible to assign or revoke licenses

Symptoms

  1. When you try to manage licenses in Settings > Licenses, nothing happens. The interface just blinks, and the license is not assigned or revoked. No error message is shown. 
  2. Protection plans are executed as if the licenses were assigned correctly.
  3. In the account_server.log (located in \ProgramData\Acronis\AccountServer\Logs), you see error messages similar to the following one:
Acronis Business Products: License is not accepted

What should be checked if an Acronis Business product does not accept serial number

This article applies to:

  • Acronis Cyber Protect 15
  • Acronis Cyber Backup 12.5
  • Acronis Snap Deploy 4/5/6