License Assignment

Symptoms

  1. You installed Acronis Backup 12.5 Agent on a machine with non-server operating system (Windows 7/8.1/10 etc.) that has a Hyper-V role enabled. A Workstation license is assigned to this Agent.

    To check whether Hyper-V role is enabled on the machine, open Windows Services (Start -> Run -> Services.msc) and look for services with names starting with "Hyper-V", e.g. Hyper-V Virtual Machine Management. If such services are present in the list, then Hyper-V role is enabled.

This article provide troubleshooting steps for license assignment issues: in case license cannot be assigned to Acronis Agent or an assigned license was lost by Agent.

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