Known Issues

List if known issues in BackupAgent Server and Client Software.

Please use solutions and workarounds described in the Solution section. This article will be updated in case any new information is available.

Symptoms

You can see, that the amount of occupied space used on the storage servers is bigger than the amount of the backed up data.

Cause

During backup the software creates some temporary files. These files provide redundancy for an unlikely case of a storage hardware failure during a backup operation. When the backup completes the temporary files are marked for deletion and cleanup is performed several times a day. This is expected behaviour and does not affect the storage space that you are being charged for.

Symptoms

  1. On a Mac, you create file-level backup of some folders.
  2. You download the archive to a Windows machine.
  3. You try to open the archive.
  4. Error appears:
    Windows cannot open the folder.
    The Compressed (zipped) Folder <path> is invalid.

Cause

Windows Explorer cannot extract a folder from the backup created on a Mac.

Solution

Use a third-party archiver (e.g. 7-Zip) to work with the archive.

Symptoms

  1. You have set up some backup plans.
  2. You start Backup Management Console on a remote machine. Time zone set on the remote machine differs from the one set on the Backup Client machine.
  3. Backup start time is displayed incorrectly on the remote machine.

Cause

Issue in the product caused by the difference in time zones.

Solution

Backups start according to the schedule and time specified on the Backup Client machine.

You back up disks or an entire Linux machine. In the backup plan, you specify exclusions. Specified files/folders are not excluded from backup and backup completes with warning "File exclusion is not supported".

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