known issue

Acronis Backup Cloud: "Failed to open the backup archive by the ID" error when attempting to browse recovery points of website or mobile backup

In the list of backups, you see one or more archives that have not user-fiendly names.

If you attempt to browse this archive, e.g. check the recovery points, you receive an error message:

Failed to resolve the backup.
Failed to open the backup archive by the ID.

Acronis Backup Cloud: newly created administrator cannot log in to backup console

You have created a new administrator in an existing group or you have created a new group and an administrator.

With this new administrator account, you try to log in from the management portal to the backup management console by clicking Manage service, but login fails.

Acronis Backup Cloud: retention rules fail with "Internal error in library. The linked position is unknown." in build 4290

Your Acronis agent build is 4290+; either you have just updated from the previous build or made a fresh installation.

Backup fails when the retention rules are applied with the following error message: "Internal error in library. The linked position is unknown."

Acronis Backup Cloud: Picked a gw server that has fewer capabilities than a previously selected one; refusing the connection

You are backing up to the cloud storage.

Backups start failing with the following error message:

Picked a gw server that has fewer capabilities than a previously selected one; refusing the connection

Acronis Backup Cloud: backup plan runs on the machine after registering it to a different user (tenant)

You have a machine with a backup plan. In a while, you re-register the machine to a different user, but the backup plan still runs although it is not listed among backup plans for this device. If you delete entries about this backup plan via acrocmd, they return in a while.

Acronis Backup Cloud: Backup fails with "Failed to parse the XML"

The backup of any kind fails with the following error message:

Failed to parse the XML.

| error 0x3b0001: Failed to parse the XML.
| line: 0x9a79f20828bcab0
| file: e:\72\enterprise\mms\managers\location\impl\manager.cpp:832
| function: LocationManagement::LocationManagerImpl::AddLocation
| IsReturnCode: 0x1
| $module: disk_bundle_vsa64_4670

Acronis Backup: full backup is created on the first day of each month with "Weekly full, Daily incremental" scheme

You create a backup plan with a pre-set template for schedule - "Weekly full, Daily incremental"

You expect to have only the set amount of full backups, but in fact each month one extra is generated on the first day of the month.

Acronis Backup Cloud: "JWT is issued by unregistered issuer" error when browsing website and/or mobile backup

You are using a branded URL instead of the default cloud.acronis.com or DC-cloud.acronis.com.

You are backing up websites and/or mobile devices.

Once you log in to Backup Console to check the backups of your device/website or your customers' devices/websites, you try to check the recovery points, but receive an error message similar to the following:

Archive server error" and "JWT is issued by unregistered issuer

Acronis Backup: Application backup (SQL and/or Exchange) fails with "Failed to resolve item by its reference"

You are backing up SQL or Exchange DBs by application backup with an always-incremental archive type ('version 11 backup format' in Acronis Backup 12.5).

Backups, validation or replication fails with the following error message:

Failed to resolve item by its reference.

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