Item

item

Plug in the external device that has the backup or remove the backup from the list. Or change the drive letter of external disk back to the original one

Make sure the external device (e.g. USB disk) is plugged in and working

Readd the backup and recreate the backup settings to fix the issue

Symptom

  1. You have a Nonstop backup.
  2. You want to recover some file(s) from that backup.
  3. While browsing backup contents in Acronis True Image's window under Recovery tab, you notice that one or more files are missing.

Cause

Known issue with Nonstop backup browser in Acronis True Image's window. Use one of the methods described below to retrieve the needed file(s) from the Nonstop backup.

Solution

The issue will be fixed in one of the future versions of the software.