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Errors during recovery can happen for a number of reasons, and this article will help troubleshoot and resolve them.

Prerequisites

If you are having any sort of issue during recovery, always validate the archive as the first step. If validation finds a problem with your archive, follow the instructions in this article.

General Solutions

If the error is related to a problem accessing the archive during recovery, export the backup to a new location, preferably local, as a possible workaround.

Symptoms

You try to add a machine to Management Server or switch between tabs in web console. You receive the following message:

Internal Server Error

Code: 100011

You can also check the message in the error details to get more information about the issue.

Cause

This is a generic error message that can be caused by various environment issues.