Intel

Acronis products do not support Itanuim platforms

Question:

Why are my Intel Macs getting a Connection Failed 2 error?

Answer:

This error only happens if you are connecting to Microsoft Services for Macintosh (SFM) using the custom Microsoft User Authentication Module (MSUAM). This issue does not affect Acronis Files Connect because it uses either the built-in DHX or Kerberos User Authentication Modules which work fine on the Intel Macs.

Symptoms

  1. You use Intel Optane system acceleration 
  2. When you boot the machine with Linux-based bootable media, volumes of the disk with Optane acceleration are not detected

Cause

Description

The system requirements for Acronis True Image can be found in the product documentation (Windows, Mac, mobile).

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