Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..
Installation
Grant permissions for the specified registry key to the user running installation.
To install Acronis True Image on your computer, download the installation file from your account or from the purchase confirmation e-mail.
Symptoms
- Installation of Acronis True Image on Windows 10 fails with the following error:
1% is not a valid Win32 application
- Installation log contains an error similar to the following one:
CustomAction MsiTibInstall_TibApiDll__I returned actual error code 1603
Symptoms
On a machine with Windows operating system, you try to start Acronis Backup .exe installation file downloaded from the Internet or copied from another machine. After you double-click the installation file, mouse pointer shows some activity, but then nothing happens: installation is interrupted with no visible errors and installation wizard is not shown. If you check Windows event log, you see no crashes.
Symptoms
- You have a Windows machine with Avast antivirus installed
- When you try to install Agent for Windows, installation fails with the following error:
Fatal error during installation
-
Installation log contains the following line:
install::Install, res=5
Windows components of Acronis Backup 12.5/12 can be installed or updated using Windows Installer (the msiexec program) via MST-transform file or using msiexec command line parameters provided directly in installation script. Linux components are also available for installation in unattended mode.
Symptoms
Acronis Management Server is not operational if HPE Agentless Management is installed on the same machine.
When you open web console and specify credentials for login, message Data loading is displayed and after some time login window is shown again.
OR
Installation of Acronis Backup Management Server hangs at 99% and never finishes if HPE Agentless Management is installed on the same machine.
Cause
Symptoms
- Your Acronis Management Server database is stored in external SQL server (not the built-in SQLite)
- You launch installation of Acronis Backup 12.5 Build 12730 (or later) to update existing Acronis Management Server.
- Update fails
- Installation log contains the following message:
1: Error 0x1290021: 42000: [Microsoft][ODBC SQL Server Driver][SQL Server]CREATE DATABASE permission denied in database 'master'
Acronis Backup Cloud and Acronis Backup Service are web-based applications. To back up your data, you only need to install a Backup Agent on your machine. You can manage and monitor system protection with a web-based console.
You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log