Symptoms
1. You try to install Agent for Windows on a Windows 10 or Windows Server 2016.
2. Installation fails with an error
%1 is not a valid Win32 application
3. Installation log contains an error similar to the following one:
MSI_TRACE(tib): Failed to install: status 193.
You cannot install Acronis Backup and Acronis True Image products on the same machine
You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log
Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..
Grant permissions for the specified registry key to the user running installation.
To install Acronis True Image on your computer, download the installation file from your account or from the purchase confirmation e-mail.
1% is not a valid Win32 application
CustomAction MsiTibInstall_TibApiDll__I returned actual error code 1603
On a machine with Windows operating system, you try to start Acronis Backup .exe installation file downloaded from the Internet or copied from another machine. After you double-click the installation file, mouse pointer shows some activity, but then nothing happens: installation is interrupted with no visible errors and installation wizard is not shown. If you check Windows event log, you see no crashes.
Fatal error during installation
Installation log contains the following line:
install::Install, res=5
