Installation

Symptoms

You are installing Acronis Agent on a Domain Controller. Installation fails.

When checking MSI installation log, you see this error:

Acronis Cyber Protect Cloud and Acronis Backup Service are web-based applications. To back up your data, you only need to install a Backup Agent on your machine. You can manage and monitor system protection with a web-based console.

There are three implementations of Acronis Cyber Protect Cloud.

Acronis Hosted

Fully Acronis hosted solution (both storage and management sides are run by Acronis – i.e. storage is our Cloud DCs, management – our management and authentication servers infrastructure).

 

Symptoms

During the installation of Acronis Cyber Protect Cloud on MacOS Sierra 10.12.1 the following warning appears:

Incompatible operating system
Agent for Mac may be incompatible with the current operating system. Agent for Mac is fully compatible with OS X 10.8 through 10.11.

Solution

You can ignore the warning, click OK to continue installation. The warning will be removed in the next update.

Symptoms

  1. You are installing Acronis Cyber Backup on a Windows 8-based or Windows Server 2012-based computer.
  2. Installation stays at 96% for up to 20 minutes. CPU is highly loaded.

Cause

A Windows 8-based or Windows Server 2012-based computer experiences high CPU usage when it runs a Windows Update applicability scan. Additionally, the applicability scan takes longer than expected. Windows Modules Installer (TiWorker.exe) is running on the machine, which may increase the time required to complete the installation.

Symptoms

  1. You have a Windows machine with Avast antivirus installed
  2. When you try to install Agent for Windows, installation fails with the following error:

    Fatal error during installation

  3. Installation log contains the following line:

    install::Install, res=5

Windows components of Acronis Backup 12.5/12 can be installed or updated using Windows Installer (the msiexec program) via MST-transform file or using msiexec command line parameters provided directly in installation script. Linux components are also available for installation in unattended mode.

Symptoms

On a machine with Windows operating system, you try to start Acronis Cyber Backup .exe installation file downloaded from the Internet or copied from another machine. After you double-click the installation file, mouse pointer shows some activity, but then nothing happens: installation is interrupted with no visible errors and installation wizard is not shown. If you check Windows event log, you see no crashes.

Symptoms

  1. Your Acronis Management Server database is stored in external SQL server (not the built-in SQLite)
  2. You launch installation of Acronis Cyber Backup 12.5 Build 12730 (or later) to update existing Acronis Management Server. 
  3. Update fails
  4. Installation log contains the following message:

    1: Error 0x1290021: 42000: [Microsoft][ODBC SQL Server Driver][SQL Server]CREATE DATABASE permission denied in database 'master'

Introduction

If your SQL instance listens to a non-default port, you can specify the necessary custom port during installation in Windows.

Symptoms

Acronis Management Server is not operational if HPE Agentless Management is installed on the same machine.

When you open web console and specify credentials for login, message Data loading is displayed and after some time login window is shown again.

OR

Installation of Acronis Cyber Backup Management Server hangs at 99% and never finishes if HPE Agentless Management is installed on the same machine.

Cause

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